What are the responsibilities and job description for the FRONT OFFICE MANAGER position at DIMENSION MASTER?
You are a strong, service‑focused leader with excellent communication skills and a deep understanding of front desk operations. You know how to support a team, maintain smooth daily workflow, and create a welcoming experience for every guest. If you enjoy leadership, problem solving, and driving exceptional guest service, keep reading.
The Role
As the Front Office Manager, you oversee all front desk and guest service operations. You support hiring, training, and scheduling while ensuring accuracy, professionalism, and strong communication across all departments. You lead by example and help maintain guest satisfaction, operational efficiency, and brand standards.
What You Will Be Doing
• Lead daily front desk and guest service operations
• Supervise, train, and coach front desk staff and supervisors
• Oversee check ins, check outs, reservations, and billing procedures
• Resolve elevated guest concerns and support service recovery
• Maintain accuracy in reports, logs, and financial documentation
• Manage team schedules, staffing levels, and shift coverage
• Ensure compliance with hotel policies and brand standards
• Partner with housekeeping and engineering to coordinate room status
• Support onboarding, training, and performance management
• Act as Manager on Duty as needed
• Help maintain a positive, service‑driven work environment
Why You Will Love It Here
• Competitive pay
• Key leadership role with daily guest interaction
• Opportunities for growth in hotel operations and management
• Supportive and team oriented workplace
Ready to Join the Team
If you are ready to lead front office operations and drive excellent guest service, we would love to meet you.
Apply now.
EOE
Qualifications:
What Makes You You
• Previous hotel front office leadership experience required
• Strong communication, leadership, and customer service skills
• Professional, reliable, and able to lead by example
• Strong organizational skills and ability to manage multiple priorities
• Comfortable with hotel systems, reporting tools, and front desk procedures
• Positive, guest‑focused attitude with strong problem solving abilities
• Must be flexible to work any shifts, including holidays and weekends
Salary : $60,000 - $65,000