What are the responsibilities and job description for the Customer Sales and Service Representative position at Dillon Toyota Lift?
Are you a people person with a passion for sales and service in the material handling industry? Ready to turn customer connections into long-term partnerships?
At Dillon Toyota Lift, we’re on the hunt for a motivated and relationship-driven Customer Sales and Service Representative (CSSR) to join our Utah team! In this role, you’ll be the go-to expert for promoting our top-tier parts and service packages — from preventative maintenance contracts to annual inspections and repair solutions. You’ll collaborate with our service and parts teams to deliver a seamless, high-quality experience for every customer interaction.
This is more than just a sales job — it’s about building long-term relationships, identifying customer needs, and becoming a trusted advisor. If you have a knack for persuasive communication, a mechanical mindset, and a passion for helping customers find the right solutions, you’ll thrive here.
At Dillon Toyota Lift, we don’t just offer jobs—we offer careers where you can grow, succeed, and feel valued. If you’re ready to bring your skills to a team that supports and appreciates you, join our team today!
Who We Are at Dillon Toyota Lift:
Starting as a small, family-owned forklift dealership, Dillon Toyota Lift has grown into a full-service dealership with five locations throughout Idaho and Utah. We offer multiple product lines, parts, service, rentals, warehouse racking, and energy solutions, for all your material handling needs! Dillon Toyota lift is a family-owned company that redefines what it means to consistently maintain a great company culture.
What We Offer for the Customer Sales and Service Representative:
- Financial Security:
- Highly Competitive Salary
- 401K Retirement Plan
- Paid Time Off amp; Holiday Pay
- Company Vehicle amp; Gas Card
- Company Cell Phone and Laptop Provided
- Health amp; Wellness:
- Excellent Medical, Dental, and Vision Plans –Starting 1st of the month following hire!
- Flexible Spending Account amp; Health Saving Account Plans
- Company Paid Life Insurance
- Supplemental Benefits: Injury, Disability, amp; Critical Illness
- Company Culture
- Fun Company Events
- Supportive, Family-Oriented Work Environment
- Company that Values, Respects, and Listens to its Employees
- Career Development Opportunities
Your Impact as Customer Sales and Service Representative:
- Interact with customers to market parts and service packages that focus on repairs, parts, annual inspections, and preventative maintenance contracts. Work closely with service and parts staff to ensure a seamless customer service approach. Continuously focus on profits and revenues, while ensuring superior quality and customer service for both internal and external customers.
- Generate service package and repair quotes for customers, always promoting complementary products and services.
- Build long term relationships with customer base, and focus on growth of customer base.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Work with leadership to develop marketing strategies.
- Maintain knowledge of products, services, promotions, and payment and exchange policies. Provide rentals and safety training.
- Maintain sales records, and call reports in the customer database.
- Engage self as an active member of the Sales, Service and Parts Teams, working to support the team’s objectives and performance measures.
What You Bring to the Table as the Customer Sales and Service Representative:
- High School Diploma or GED
- Experience in Forklift Batteries, Material Handling, Industrial Sales, or related industry preferred
- Drive for Continuous Learning and Knowledge of Material Handling "System Selling"
- Desire to Work in Indoor and Outdoor Environments
- Enthusiasm for Sales: From Prospecting to Closing, and a Drive to Achieve and Exceed Sales Targets
- Commitment to Customer Success and Going Above and Beyond to Provide Exceptional Service
- Passion for Connecting with People, Understanding Their Needs, and Building Lasting Professional Relationships
Dillon Toyota lift is a company that redefines what it means to consistently maintain a great company culture. Join us and be part of a team in Salt Lake City that is not only a leader in the material handling industry, but also in taking care of its people.
Dillon Toyota Lift offers a family-oriented culture, competitive salary, and comprehensive benefits package that includes health insurance, paid time off, 401(k) retirement plan and career development opportunities. Dillon Toyota Lift is an Equal Opportunity Employer
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