Personal Lines Account Manager

Position Summary: The Personal Lines Account Manager manages a growing portfolio of personal insurance accounts, including auto, homeowners, boat, and life insurance policies. The Personal Lines Account Manager provides exceptional customer service, educates the customer and works to develop and retain the clients. 

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for clients regarding their personal insurance needs.
• Maintain strong relationships through regular communication, ensuring clients receive timely and attentive service.
• Analyze clients’ insurance needs and risk profiles to recommend appropriate coverage options and limits. Assist clients in understanding their policies and coverage to make informed decisions.
• Provide support to clients during the claims process to ensure a smooth and efficient resolution. Act as a liaison between the client and the insurance carrier.
• Process new business, renewals, quotes, cancellations, changes in coverage, conduct policy reviews, and other transactions.
• Provide outstanding inbound service on claims, billing questions and endorsements.

Policy Management

• Oversee all aspects of the policy lifecycle for personal lines of insurance, including new policy setup, renewals, amendments, and cancellations.
• Ensure accuracy and compliance with all relevant regulations.

Sales and Renewals

• Identify opportunities for account growth through cross-selling additional products or services.
• Lead the renewal process, including reviewing and comparing policy terms and negotiating with carriers to obtain competitive terms.
• Manage relationships with Primary carriers including Chubb, Pure, AIG, Safeco, Travelers, Farmers Alliance, Progressive, and Mercury.

Documentation and Compliance

• Maintain comprehensive records of client interactions, policies, and transactions.
• Ensure all client data and policy documents are accurate and comply with legal and company standards.

Market Knowledge

• Stay informed of trends and changes in the personal insurance industry, including new products, market rates, and regulatory issues that may impact clients.

Education/Qualifications/Skills:

• Bachelor’s degree in business administration, Finance, or related field, or equivalent professional experience preferred.
• Minimum of 3 years of experience in personal lines insurance or a related field.
• Strong knowledge of personal insurance products (auto, home, life).
• Excellent communication and interpersonal skills, with a proven ability to manage client relationships.
• Proficiency in using insurance software systems and Microsoft Office Suite, Applied Epic Agency Management System is preferred.
• Current Oklahoma resident Agent’s License
• Must possess and maintain a valid driver’s license for the state in which you reside, and an acceptable Motor Vehicle Report
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.