What are the responsibilities and job description for the Account Manager, Personal Lines position at Dillingham Insurance?
The Personal Lines Account Manager manages a growing portfolio of personal insurance accounts, including auto, homeowners, boat, and life insurance policies. The Personal Lines Account Manager provides exceptional customer service, educates the customer and works to develop and retain the clients.
Client Relationship Management
- Serve as the primary point of contact for clients regarding their personal insurance needs.
- Maintain strong relationships through regular communication, ensuring clients receive timely and attentive service.
- Analyze clients’ insurance needs and risk profiles to recommend appropriate coverage options and limits. Assist clients in understanding their policies and coverage to make informed decisions.
- Provide support to clients during the claims process to ensure a smooth and efficient resolution. Act as a liaison between the client and the insurance carrier.
- Process new business, renewals, quotes, cancellations, changes in coverage, conduct policy reviews, and other transactions.
- Provide outstanding inbound service on claims, billing questions and endorsements.
Policy Management
- Oversee all aspects of the policy lifecycle for personal lines of insurance, including new policy setup, renewals, amendments, and cancellations.
- Ensure accuracy and compliance with all relevant regulations.
Sales and Renewals
- Identify opportunities for account growth through cross-selling additional products or services.
- Lead the renewal process, including reviewing and comparing policy terms and negotiating with carriers to obtain competitive terms.
- Manage relationships with Primary carriers including Chubb, Pure, AIG, Safeco, Travelers, Farmers Alliance, Progressive, and Mercury.
Documentation and Compliance
- Maintain comprehensive records of client interactions, policies, and transactions.
- Ensure all client data and policy documents are accurate and comply with legal and company standards.
Market Knowledge
- Stay informed of trends and changes in the personal insurance industry, including new products, market rates, and regulatory issues that may impact clients.