Urgent Care Nurse Manager

Description

Under general supervision of the Associate Chief Nurse Executive (ACNE), supervises delivery and evaluation of nursing care and the care environment in an urgent care and emergency setting. Oversees and manages clinical activities provided by inherent departments at the satellite clinics, or urgent care services. Works under the direct supervision of the ACNE; however, the Chief Nurse Executive (CNE) will maintain division oversight. Upholds the principles of Winslow Indian Health Care Center, Inc. (“WIHCC”) Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.
• Oversees the supervision of personnel, which includes work allocation, schedules, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions. Develops measurable performance expectations for assigned staff according to department goals and objectives.
• Provides nursing duties in the care of general medical-surgical, urgent, emergency/trauma, obstetrical, pediatric and behavioral patients encountered on a daily basis.
• In conjunction with the CNE, ACNE and Medical Staff, oversees the operation of the assigned clinic or center, in relation to patient flow, productivity, and health care needs of the population served.
• Investigates incidence, researches and makes recommendations for innovative development of best nursing and business practice. 
• Assures staffing and medical equipment meet work demands, safety requirements, and accreditation standards.
• Acts as a liaison between staff, family, and physicians and other patient care team members.
• Develops, implements, evaluates and revises clinic specific objectives, priorities, policies, procedures, QI activities and standards of care and practice which are consistent with those for the overall clinical nursing and WIHCC programs in collaboration with multi-departments.
• Participates in all nursing meetings and WIHCC programs as well as being active on the Nursing Administration team.
• Ensures Urgent Care staff are active members of the overall nursing team: attending and participating in monthly nursing staff meetings.
• Functions as the Acting CNE or Acting ACNE during their absence.
• Participates in the overall risk management activities for the Division of Nursing in collaboration with CNE, ACNE and Nurse Educator to assure timely follow up and action plan; with reports sent to Risk Management and Safety Officer.
• Provides orientation to new staff members and students as well as providing guidance, direction and training.
• Maintains professional knowledge and proficiency in nursing through continuing education, staff meetings, workshops, internal training programs, and serving on nursing committees, teams and functions.
• Participates in clinical and peer review to evaluate, modify, and improve current practice.
• Provides and performs comprehensive professional nursing care duties for patients with a wide variety of injuries and illnesses.
• Active participation with staffing coverage as needed.
• Studies nursing staff operations to identify areas to improve care, meet patient satisfaction and efficient resource utilization; recommend action and consideration to the NE and CNE.
• Assists the CNE and ACNE in maintaining, updating and implementing policies and procedures.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications:

Bachelor of Science or Associate Degree in Nursing is required.  Master’s Degree in Nursing preferred.  Two years or greater of supervisory/leadership skills in an Emergency Department or Urgent Care setting and five years of registered nursing experience are required. Practical knowledge of professional nursing practices, ENA nursing standards of care, Joint Commission standards and requirements are required. Bilingual skills in English and Navajo language preferred. Current BLS/CPR, ACLS, and PALS certifications are required. NRP certification required or attained within six months of hire; TNCC or ATCN and ENPC certifications required or attained within one year of hire; Basic dysrhythmia and 12-lead EKG interpretation training required or attained within six months of hire. For all positions, RNs must have passed the National Council Licensure Examination (NCLEX). In addition, they must possess a current, active, full, and unrestricted license or registration as a professional nurse from a State, the District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States. Must maintain a valid unrestricted and insurable driver's license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability

• Knowledge of professional nursing practices, ENA nursing standards of care, AAAHC standards and requirements.
• Knowledge of healthcare delivery systems to effectively utilize available resources to provide health care; the ability to analyze effectiveness of health care delivery systems.
• Knowledge and skill in operating specialized medical equipment, such as cardiac monitors, EKGs, defibrillators, etc.
• Knowledge of applicable federal, state, tribal laws, regulations and requirements.
• Knowledge of current principles, methods and procedures for the delivery of nursing procedures and quality of care.
• Knowledge of patient care charts and patient histories.
• Knowledge of current and emerging trends in technologies, techniques, issues, and approaches in area of expertise.
• Knowledge of CPR and emergency medical procedures.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to communicate effectively both verbally and in writing.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Physical Demands:

While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.

Work Environment:

Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate.  

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.