What are the responsibilities and job description for the Field Operations Support Assistant position at Dignity Memorial?
Our associates celebrate lives. We celebrate our associates.
Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.JOB RESPONSIBILITIES
- Schedules meetings
- Makes travel arrangements
- Plans events
- Completes management expense reports
- Responds to inquiries in writing and or verbally
- Pulls monthly reports
- Enters contract details into information system and maintains other related documents
- Orders and checks memorial to ensure accuracy
- Processes annual funeral home and cemetery license renewals
- Codes and scans invoices
- Processes accounts payable and other accounting support transactions
- Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
- Schedules call-in appointments for Sales
- Files and maintains customer information
- Maintains office and facility supplies as well as fax machines, copiers and network printers
- Prepares daily schedules
- Administers HR processes including new hire paperwork, background checks and bonus processing
- Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
- Trains others on policies, procedures and new company initiatives
- Maintains a friendly attitude offering assistance and guidance to all persons entering the location
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
Experience
- 3 years of experience working in a customer-focused and fast-paced professional environment
Knowledge, Skills and Abilities
- Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills
- Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
- Ability to handle confidential and sensitive information with discretion
- Effective communication skills, both orally and in writing
- High level of compassion and integrity
- Ability to follow instructions and work with minimal supervision