Home Health Business Office Specialist

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Why join our Dignity Care Hospice team?

We provide high-quality care to help patients maintain their independence and dignity in the comfort of their own homes. Our team includes nurses, physical therapists, occupational therapists, speech language pathologists, social workers, home health aides, liaisons and more who are committed to empowering patients to maintain their independence at home.

We serve our local neighbors and our team members are the heartbeat of everything we do. We care for patients like we do our own families, and we care for one another the same way.

What You Will Do as a Home Health Business Office Specialist

At Dignity Care Hospice, a Home Health Business Office Specialist career is more than a job or “a calling” – it’s a chance to leave a legacy of service and love on someone’s life. A legacy that will be remembered by your patients and their families forever. A legacy that will make your life better as well.

As a Home Health Business Office Specialist, you will be responsible for coordinating and maintaining systems and duties of the business office.

Some of your primary responsibilities will include:

• Create and maintain a one-call referral communication process.
• Enter patient information into software system.
• Call insurance and verify patient coverage and benefits.
• Call insurance and receive authorization for services.
• Check out of pocket and deductibles.
• File paperwork to ensure that charts are kept up to date.
• Responsible for meeting all service standards for exceptional customer service delivery.
• Monitor of patient charts for quality controls as assigned.
• Referral intake and processing.
• Communicate and liaise verbally and in writing information between referral sources/patients/family members/inquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
• Process/assemble patient charts, including manual and computer data entry; ensure accuracy of information and adherence to all required company, local, state and federal guidelines.
• Maintain patient admission packets.
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activity and procedures.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Foster an atmosphere of teamwork and collaboration.
• Is consistently supportive of the agency administration and missions and is a positive team member at all times.
• Ensure strict confidentiality of financial and medical records in compliance with Health Insurance Portability and Accountability Act, (HIPAA).

Benefits You Will Enjoy

In addition to competitive pay, full-time team member benefits include:

• Paid Time Off
• Insurance benefits (medical, dental, vision, life, and other voluntary group programs)
• 401 (K) retirement savings plan with employer match
• Tuition reimbursement for qualified career paths
• Career advancement opportunities

Schedule

Full Time, Non-Exempt

Education, Licensure & Certification Requirements

• Is at least 18 years of age.
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities
• Three years of related healthcare experience, including working with multiple referral sources
• Previous call center or customer service experience is preferred.
• Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred.
• Excellent organizational skills are required.
• Experience working with home health care standards and quality assurance or risk management.
• Knowledge of authorization processes for insurance carriers.