What are the responsibilities and job description for the Cyber Analyst position at DigitalCM LLC?
Junior Technical Support Engineer (Cyber) On-Site – Tampa, FL
Job Description
DigitalCM is seeking a Junior Technical Support Engineer (Cyber) to provide hands-on support for cybersecurity systems, tools, and users. A strong foundation in cybersecurity principles and a customer-focused mindset are essential. You may also be asked to instruct a class and be able to coach teammates on systems that you’ve gained familiarity with. You’ll also guide users through product troubleshooting, advise how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement.
Job Summary
- Provide technical assistance for cybersecurity infrastructure and software.
- Diagnose and resolve technical issues in products and systems, providing efficient support to minimize downtime and improve user experience through root cause analysis.
- Collaborate on the design, prototyping, and iteration of new products, incorporating user feedback and technical requirements to drive innovation and meet market needs.
- Develop and deliver cybersecurity training programs for teams and end-users, covering topics like threat detection, data protection, and best practices to enhance organizational security awareness.
- Conduct thorough testing of software and hardware products to ensure functionality, performance, and compliance with quality standards, identifying defects and recommending improvements.
- Collaborate with leadership to continuously improve the training programs.
Job Qualifications
- 1–3 years of experience in cybersecurity or IT support.
- Understanding of networks, TCP/IP, VPNs, and security protocols.
- Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
- Naturally inquisitive, able to independently research and learn new technical components or concepts.
- Ability to gather requirements from end-users. Communicate and teach complex subjects with clarity and simplicity. Able to build trust cross-functionally, navigate customer hierarchies, and influence teams in a peer-leadership capacity.
- Comfortable with Linux CLI.
- U.S. Citizenship required; must be eligible for a Security Clearance.
- Ability to work on-site in Tampa, FL.
Preferred Skills
- Cyber certifications (e.g., CompTIA Security , CEH, CISSP, or OSCP).
- Background in DoD cybersecurity or military cyber operations.
- Prior teaching, training, or mentoring experience.
DigitalCM is an Equal Opportunity employer providing expedited technical and training solutions to a diversified customer base. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.
DigitalCM values the service veterans and their family members have given to our country and supports the hiring of veterans, returning service members and military spouses.