Strategic Account Manager

Strategic Account Manager - Job Description 

BOLD STRATEGY. STRIKING RESULTS.

At Digital Strike, we mix strategy, innovation, and data-driven know-how to turn challenges into growth. Our search-focused marketing boosts visibility, rankings, and leads while building real partnerships. 

Our Services Include: 

• SEO & Local Business Listings 

• Paid Search 

• Paid Social Media Marketing 

• Organic Social Media Marketing

• Email Marketing 

• Reporting & Analytics

The approach we take blends traditional search expertise with cutting-edge AI tools, ensuring our clients stay competitive, visible in both traditional and AI Search, and ready for what’s next. 

Ideal candidates are willing to exemplify the Digital Strike core agency principles: 

Caring: We care deeply about our clients, our teammates, and our work. We show it by paying attention to details, following through consistently, protecting the Digital Strike brand, and taking ownership of outcomes. If it matters to the company or our clients, it matters to us. 

Competitive: We play to win (with integrity). We are driven, resilient, and disciplined, pushing ourselves and each other to achieve great results while always playing fair. We don’t back down from challenges, and we measure success by outcomes, not effort alone. 

Curious: We never stop learning. We ask questions, seek better answers, and challenge assumptions in pursuit of growth.  We do it for ourselves, our clients, and our company. Curiosity keeps us sharp, adaptable, and ahead of what’s next.

About the role:
As a Strategic Account Manager (SAM), you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will be responsible for developing and maintaining strong relationships with clients, understanding their needs, and proactively addressing their concerns. Your primary objective is to drive client retention, growth, and advocacy through effective communication, problem-solving, and strategic account management. You are expected to be a client advocate within the agency and support clients’ business growth goals, while aligning with Digital Strike’s internal goals.

Skills required to successfully fulfill the duties of this position include (but are not limited to) the following:

• Demonstrated experience assessing and understanding multiple facets of client businesses, including but not limited to:

  • Business types (B2B, B2C)

  • Industry verticals

  • Target market(s) 

  • Marketing goals, objectives, and benchmarks 

  • Key performance indicators

  • Customer lifetime value

• Communication: Serve as the main point of contact for clients, handling inquiries, addressing issues, and providing timely and effective communication

• Account Strategy and Planning: 

  • Collaborate with clients and our internal team to create account plans and strategies to achieve the client’s objectives and maximize the value they receive from our services. 

  • Manage a robust client roster while remaining organized and keeping communication lines open.

• Product/Service Knowledge: Become an expert in our digital marketing services to effectively convey the value and benefits to clients

• Client Relationship Management:

  • Build and nurture strong relationships with clients to gain a deep understanding of their business needs and goals

  • Conduct regular check-ins and status meetings with clients to ensure their ongoing satisfaction and success

• Revenue Growth: Identify opportunities to upsell or cross-sell additional products or services to existing clients to drive revenue growth

• Issue Resolution and Escalation:

  • Proactively address client concerns and issues, coordinating with internal teams to provide prompt solutions

  • Escalate complex issues when necessary and follow up to ensure resolution

• Reporting: Provide regular reports on strategy initiatives, engagement data, and key performance indicators to each client

• Client Feedback and Advocacy:

  • Gather client feedback to drive service improvements and enhancements

  • Encourage clients to become Digital Strike advocates, promoting positive reviews and referrals

• Services Renewals: Ensure timely Statement of Work (SOW) approvals and navigate monthly services changes as necessary

• Market Research: Stay updated on industry trends, competitor activities, and market conditions to provide valuable insights to clients

• Client Onboarding and Education:

  • Assist clients in the onboarding process, ensuring they have a smooth and successful launch

  • Provide education and resources to help clients understand our services and digital marketing in general

Qualifications:

• Bachelor's degree in business, marketing, or a related field preferred

• 2 years of experience in customer or client success, account management, SEO, PPC, or a related role

• Strong communication and interpersonal skills, ability to build relationships with clients

• Excellent problem-solving and conflict-resolution abilities

• Ability to work collaboratively with cross-functional teams

• Results-oriented and motivated to meet and exceed sales targets

• Strong organizational and time management skills

• Proficient in using Google Suite Tools, Teamwork (or other task management systems), Hubspot (or other CRM tools), and other relevant programs

• Knowledge of digital marketing (search engine marketing and/or paid search) is a plus

• Availability to work occasional evenings and weekends as the client's needs dictate

Salary : $60,000 - $75,000