What are the responsibilities and job description for the Customer Service Operations Associate position at Digital Room LLC?
We are actively hiring for Will Call Customer Service Operations Associate for our location in West LA, CA
Shift: 9:00 am to 5:00 pm
Pay Range: $2 - $23/hr.
Please note: Compensation decisions are made in accordance with applicable state and federal laws and are based on a variety of factors, including the candidate’s skills, experience, and education.
Knowledge/Skills/Abilities:
- Prepress, Design knowledge
- Excellent analytical, problem solving and decision-making skills
- Proficient Communicator (excellent verbal and written communication skills)
- Excellent prioritization and time management skills
- Excellent computer skills (Excel, MS Office)
- Can navigate and use relevant functionalities in IMS while including downloading reports
- Is customer-centric and has a positive / can-do attitude
Essential Functions/Responsibilities:
- Assist HD, Sales, Team Leads and IRS team with Will Call and production complaints- Open a PT, and alert IRS team with QC issues at Will Call counter
- Coordinate with key production personnel and HD, Sales, Team Leads and IRS team to identify items that will not meet deadline for shipping or delivery
- Follow up with production items that are delayed/late
- Communicate in timely fashion information about late items to customer facing groups
- Order/Item identifiers and basics (ie JO Number, Item Number, Original due date)
- Actions taken to make sure items are fulfilled the soonest possible time (if applicable)
- Stop production if serious product defects are detected
- Participate in the development of product specifications
- Communicate and follow up with customer facing groups on information that production needs to fulfill orders
- Coordinate with key production personnel customer requests and communicate whether such requests can be granted
- Upgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)
- Provide feedback on identified issues/concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessary
- Must be proactive with completing other duties as assigned
Experience Required:
- Quality Assurance experience
- Printing experience
Education Required: High School
Physical Requirements:
- Standing/Walking (at least 50% of shift)
- Lifting/Pushing/Pulling up to 40lb.
- Sitting in front of computer (at least 50% of shift)
What are the perks and benefits of working at Digital Room?
- Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
- Competitive pay and growth opportunities.
- Comprehensive health, dental, and vision coverage (location-specific).
- Employer match 401(k) up to limits.
- Company-sponsored Life and AD&D Insurance.
- Flexible Spending Account and voluntary benefits.
- Paid holidays and PTO.
- Employee discounts on all products.
- Company-sponsored training and certifications.
- Fun workplace and wellness events, and more
For further information on the digital room, please explore our website www.digitalroominc.com
Salary : $2 - $23
