Solutions Engineering Operations Coordinator

Position Title: Solutions Engineering Operations Coordinator

Your role

We’re seeking a proactive and detail-oriented Solutions Engineering Coordinator to support our Data Center Solutions Engineering team. This position plays a key role in coordinating technical documentation, managing RFP and RFI responses, scheduling customer tours, and ensuring that internal and external stakeholders remain aligned throughout the sales and design process.

The ideal candidate is organized, technically curious, and thrives at the intersection of engineering, sales, and customer engagement. You’ll help ensure that our data center solutions are presented with precision, professionalism, and clarity.

What you’ll do

Proposal & Technical Support

• Coordinate the preparation and submission of RFPs, RFIs, and due diligence questionnaires related to data center design, power, cooling, connectivity, and compliance.

• Maintain and organize a library of technical documents, engineering drawings, standard responses, and certifications (SOC 2, ISO, Uptime, etc.).

• Collaborate with Solutions Engineers to review and format technical proposals and presentations, ensuring consistency and accuracy.

Customer Coordination

• Serve as a primary point of contact for customer data center tours, meetings, and virtual briefings, coordinating logistics and materials across internal teams.

• Support the Solutions Engineering and Operations teams by preparing technical overview decks, site diagrams, and status update materials before customer interactions.

• Ensure that follow-up actions and deliverables are clearly tracked and completed.

Solutions Engineering Operations

• Track and manage active opportunities, milestones, and objectives across the solutions engineering pipeline.

• Create and maintain status update decks, internal reports, and project summaries for leadership review.

• Manage content and records within Salesforce, ensuring technical accuracy, documentation completeness, and consistent data entry across the team.

Cross-Functional Collaboration

• Partner with Facilities, Operations, and Network Engineering teams to gather technical input and validate site capabilities.

• Work with Marketing and Product teams to align messaging and ensure up-to-date documentation for customer proposals and tours.

• Contribute to internal process improvements and the refinement of documentation workflows.
  

What you’ll need

• Bachelor’s degree in Engineering, Business, Communications, or a related field (or equivalent work experience).

• 2–4 years of experience in solutions support, project coordination, or technical operations, ideally within data center, cloud infrastructure, or telecommunications environments.

• Strong organizational and multitasking skills; able to manage multiple concurrent projects and deadlines.

• Excellent written and verbal communication skills with the ability to translate technical details into clear business language.

• Proficiency with Microsoft Office Suite and Salesforce CRM.

• Experience with TileFlow, Autodesk, or other data center–specific engineering applications preferred.

• Familiarity with data center terminology (e.g., kW, rack density, redundancy, SLA, NOC) and industry standards is a plus.

Why Join Us

• Be part of a fast-growing data center organization delivering mission-critical infrastructure to enterprise and hyperscale clients.

• Collaborate daily with experienced engineers, operators, and executives in a dynamic environment.

• Gain exposure to the full data center lifecycle — from technical design to customer delivery.

• Competitive compensation, benefits, and professional growth opportunities.
  

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

A bit about our team

Our Technology & Innovation team strives to innovate alongside our customers and empower their businesses to thrive. We work closely with our customers to develop insights-based, data-driven technical solutions and differentiated value propositions on PlatformDIGITAL® across the world. Operating in almost 50 cities globally means we understand how rapidly the world is evolving, so we’ve built a best-in-class development model to qualify, package; and enable cloud to core to edge hybrid IT solutions. Our deep technical heritage, combined with our global footprint, means the Technology Innovation team can create and deploy services and solutions that are at the heart of the digital economy.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.