Project Coordinator and Dispatcher

Digital Provisions, is the leading security integrator on Long Island, New York, delivering advanced security solutions to a wide range of clients, including K-12 schools, businesses, and public institutions. Our passion lies in creating safe environments by partnering with educators, government officials, law enforcement, and private enterprises. Through these collaborations, we design and deploy comprehensive security systems tailored to each client’s unique needs. Whether safeguarding schools, businesses, or public spaces, we have the expertise to assess risks and implement solutions that protect people and property, allowing our clients to focus on their core missions.

The Project Coordinator and Dispatcher at Digital Provisions supports both the Project Management and Service teams by scheduling field operations, coordinating customer communication, and ensuring smooth project execution. This position bridges the gap between internal departments and customers, managing schedules, documentation, and work plans to keep installations and service work running efficiently.

• This is an in-office role, located in Ronkonkoma, NY.*****
  
  

Key Responsibilities

• Project Coordination (≈70%)
• Collaborate with the Project Manager and Technical Project Manager to schedule installation teams and confirm site readiness.
• Develop work plans for projects above a specific dollar thresholds set by the Project Manager, outlining manpower, sequencing, and timelines.
• Serve as the main customer contact after project handoff from Sales, confirming start dates and progress updates through project completion.
• Ensure backend programming, commissioning, and closeout activities.
• Maintain accurate scheduling and documentation within Monday.com (transitioning to ServiceTitan).
• Complete project checklists and facilitate smooth handoffs back to Sales and Support once work is complete.
• Service Dispatch (≈30%)
• Support the Service Manager in scheduling and dispatching technicians for service calls.
• Prioritize requests based on urgency and service-level agreements while ensuring SLA timelines are met.
• Communicate directly with customers to schedule and confirm service work.
• Adjust scheduling support as needed during periods of high service volume.
• Cross-Functional Collaboration
• Coordinate with Procurement to confirm materials are staged before installation / service.
• Communicate frequently with Accounting to ensure hours and costs are tracked accurately
  

Qualifications

• 3 years of experience in project coordination, scheduling, or dispatching within a security integration, construction, electrical, or HVAC environment.
• Proven ability to manage multiple priorities in a fast-paced, field-driven operation.
• Strong organizational skills and attention to detail with high accuracy in scheduling and documentation.
• Excellent verbal and written communication skills with both technicians and customers.
• Working knowledge of field workflows, including installation sequencing, site readiness, and commissioning processes.
• Proficiency with Microsoft Teams, Outlook, and project management or scheduling tools such as Monday.com, ConnectWise, or ServiceTitan.
• Demonstrated ability to take initiative, resolve scheduling conflicts, and maintain a calm, solution-oriented presence under pressure.
  
  

The duties, responsibilities, and requirements listed above are not all inclusive of potential requirements for all assignments covered under this job description.

Benefits

• Pay of $28 - $34 per hour
• 10 days of PTO
• Five paid sick days
• Nine paid holidays
• Company Sponsored Health insurance
• 401k Retirement Benefits
• Voluntary professional development opportunities