Collections Specialist

Position: Collections Specialist

Location: Beverly, MA (Onsite)

Length: Direct Hire

*W2 Candidates, USC

Job Description:

Our client is seeking a skilled and motivated Collections Specialist to join their Financial Planning & Analysis (FP&A) team. In this role, you will play a critical part in ensuring strong cash flow and financial stability for the organization by managing credit, collections, and cash application processes. The ideal candidate will have experience working directly with customers, internal teams, and sales representatives to resolve outstanding balances while maintaining positive relationships and delivering exceptional customer service.

Essential Duties and Responsibilities (but not limited to):

• Build and maintain strong customer relationships by proactively following up on past due balances, processing payments, and resolving discrepancies.
• Perform credit reviews and provide recommendations on credit limits, order releases, and collectability risk management.
• Accurately record all communications and collection activities within Salesforce.com.
• Negotiate timely payments with customers using respectful and persuasive communication via phone, voicemail, and email.
• Accurately apply customer payments against invoices in MAS/500 (Sage) and process miscellaneous cash deposits.
• Meet daily and monthly collections KPIs and metrics, including call volumes, collection contacts, and resolution of aged receivables.
• Assist with new customer account setup, including risk collection assessments and credit limit recommendations to leadership.
• Maintain well-documented customer files, ensuring accurate records in Sage and Salesforce.com.
• Partner with Customer Service to provide a positive and seamless customer experience.
• Collaborate with internal teams such as Accounting and Customer Service to resolve complex AR issues.
• Support month-end closing activities and assist with special projects as needed.
• Provide support for global customer collections when required.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or equivalent work experience.
• 5 years of experience in credit and collections.
• Proficiency with online accounting systems and Microsoft Office Suite (Excel, Word, Outlook).
• Experience with MAS/500 (Sage) and Salesforce.com preferred.
• Strong attention to detail, with the ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Proven ability to work independently and collaboratively in a team-oriented environment.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

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Job #17939