What are the responsibilities and job description for the Technical Support Representative position at DIGITAL MONITORING PRODUCTS?
If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.
Qualifications:
- Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
- Demonstrated proficiency in typing.
- High degree of accuracy/detail oriented.
- Ability to troubleshoot or problem solve.
- Ability to learn technical materials quickly.
Responsibilities:
- Answer technical questions through any means of communication.
- Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.
- Finds solutions, does not leave callers without a resolution or steps to resolution.
- Demonstrates job excellence by taking detailed notes of everything that happens during their calls.
- Verifies answers are correct by testing or checking documentation.
- Develops knowledge of security industry and its products through dealer interaction.
- Observes and adheres to DMP Data Classification Standard.
Apply your talent. Make a difference. Enjoy the rewards.
EOE/Vet/Disabled