What are the responsibilities and job description for the Technical Support Representative position at Digital Monitoring Products?
Brief Description
If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.
Qualifications
EOE/Vet/Disabled
Summary
Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.
If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.
Qualifications
- Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
- Demonstrated proficiency in typing.
- High degree of accuracy/detail oriented.
- Ability to troubleshoot or problem solve.
- Ability to learn technical materials quickly.
- Answer technical questions through any means of communication.
- Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.
- Finds solutions, does not leave callers without a resolution or steps to resolution.
- Demonstrates job excellence by taking detailed notes of everything that happens during their calls.
- Verifies answers are correct by testing or checking documentation.
- Develops knowledge of security industry and its products through dealer interaction.
EOE/Vet/Disabled
Summary
Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.