Field Service Engineer - Boston

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Job Scope

The Field Service Engineer will be responsible for:

• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

The territory is primarily Boston/Massachusetts but also includes smaller accounts in the following states: ME, NH, VT and RI.

Key Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Submit written reports
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding the following:
  • Response time
  • PM completion Rates
  • Service callbacks
  • Customer Satisfaction Survey Results
• Other duties as assigned.

Education, Experience and Qualifications

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1 Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Customer relationship skills.
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required required

Standard Physical Demands

• Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

Standard Working Conditions

• Offsite Position - Constantly
• Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
• Vision (Color) - Constantly
• Bending - Frequently

Travel Requirements

• 75% Travel may be required, including international.

What we offer

Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.

$75,000/year - $90,000/year bonus benefits
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to salary, Diasorin offers benefits.