Field Applications Specialist

Job Scope

The Applications Scientist I (ASI) supports clinical laboratory customers within a defined territory by assisting with assay implementations, providing field-based training, and offering scientific assay support. As part of the Commercial Team, the ASI contributes to new customer onboarding and assists with assay verifications and data presentations to help drive the adoption and utilization of instrument and assay platforms.

Key Job Functions:

• Assisting with new assay implementations and supporting ongoing customer operations

• Performing customer training and education on existing and new products/instrumentation

• Serving as a scientific resource on assay utilization, performance, regulatory requirements, and related software/LIS integration

• Collaborating with sales, marketing, and technical support teams to enhance the customer experience

Performance is measured by the successful and timely completion of assay implementations, customer satisfaction, technical development, and contribution to revenue goals. This role requires frequent travel to provide onsite training, verification, troubleshooting, and stakeholder engagement. Coverage outside of a defined territory may also be required.

Job Responsibilities

Implementing New Assays and Instruments at Customer Sites: Supports the implementation process by completing assigned tasks. Begins developing understanding of workflows and gradually builds confidence with routine responsibilities.

**The territory is Central to Eastern Pennsylvania, our ideal candidate would reside within 50 miles of Philadelphia.**

• Serve as the Diasorin liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of systems.
• Serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.
• Provide analysis, feedback and recommendations on product failure trends and serviceability issues.
• Diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.
• Determine the most cost effective repair/resolution to minimize delay to the installation timeline.
• Responsible for maximizing customer satisfaction with our hardware installations.
• Promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.
• Manage assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.
• Oversee and assess quality of installation teams’ work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

Education, Experience and Qualifications

• Bachelor's Degree in Life Sciences (i.e. Biology, Biochemistry, Chemistry preferred) required, Master's Degree of Ph.D preferred
• 2 Years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry preferred
• 2 Years as a field-based Applications Scientists and/or equivalent industry experience preferred
• Understanding of laboratory regulatory requirements relating to customer laboratory needs (i.e. CAP, CLIA, COLA, Health Canada) as applicable
• Understanding of good laboratory practices and techniques
• Thorough understanding of diagnostic testing methods and processes.
• Basic understanding of laboratory information systems (LIS)
• Knowledge and understanding of medical terminology, anatomy, physiology, immunology and/or molecular techniques.
• Knowledge of FDA or Health Canada Quality System Regulations as applicable
• Ability to:
• Support and contribute to DiaSorin Inc and the Commercial organizational revenue, process improvement and other goals
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence
• Effectively present information and respond to questions from managers, clients, and the general public
• Work independently with minimal instruction
• Demonstrate and explain correct operation and maintenance of equipment/instrumentation
• Do corrective action and troubleshooting with reference to manufacturers' manuals
• Learn new software applications with minimal instruction
• Obtain address information, obtain travel itinerary, and travel to customer sites
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Manage client expectations; anticipate client requirements
• Work with mathematical concepts such as probability and statistics, especially in the areas of epidemiological and population statistics such as sensitivity, specificity, positive predictive values, etc.
• Established presentation and training skills preferred
• Knowledge and skill in maintaining, verifying, servicing, and troubleshooting analytical or medical diagnostic instrumentation
• Excellent written and verbal communication skills, team player
• Strong interpersonal skills with an outgoing personality
• Self-motivated with a professional and engaged demeanor
• Organized with attention to detail
• Computer literate with Microsoft Platform, Word PowerPoint, Excel, Outlook, etc.
• ASCP or Canadian (or Local) Regulatory Body Designation Medical Technologist preferred

Standard Working Conditions

Exposure to biohazards and chemicals; Personal Protective Equipment (PPE) - Frequently

Travel Requirements

70-80%