Customer Care Professional

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

RHINO’s are passionate about what they do, never settle for anything less than the absolute BEST, and bring magical energy wherever they work. They take ownership of their work by charging forward, making decisions and having an innate personal drive to not only work hard, but also do it in a creative way.

RHINO’s have an impeccable work ethic. The phrase “That’s not my job” does NOT exist for them, and they are excited and happy to be at work every day.

RHINO’s also exhibit humility and know that it takes EVERYONE to make the business successful. They know how to admit their mistakes (because how else would you learn) and they leave their ego at the door (it has no place at work).

Summary

The Customer Care Professional at Diamonds Direct serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction. They will be responsible for accepting all jewelry for repair, assist the sales team with customer orders while directly addressing any concerns, and facilitate the delivery of merchandise to customers to ensure their experience is unlike any other!

What sets us apart?

· Investment in your career development

· Exposure to all other departments within our organization

· A family-oriented culture unlike any other

What makes a successful Customer Care Professional?

· Ability to maintain composure in a high pressure, fast-paced environment

· Good listener and communicator

· Organized and good at multi-tasking

· Comfortable at handling phone calls and in person correspondence

· Professional and welcoming presentation

· Demonstrates attention to detail and has a sense of urgency

· A passion for the jewelry industry

Requirements

· Previous customer service experience

· Experience in a luxury retail environment preferred

· Must be able to work Saturdays