What are the responsibilities and job description for the Front Office Support position at DIAMONDS DIRECT MANAGEMENT LLC?
Brief Description
We are looking for a Front Desk Professional to join our team with a friendly attitude and the ability to multitask. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.
The Front Office Professional is the first point of contact for our customers. Our experience sets us apart from competitors. Everyone on our team must be a RHINO!
Requirements
- Previous customer service/front desk experience
- Experience in a luxury retail environment preferred
- Good organizational and multi-tasking abilities
- Ability to pass background check and drug screening
- Excellent oral communication skills
- Sit or Stand for long periods of time
- Working Saturdays are a must
Summary
- Greet customers and initiate a luxury experience
- Professional and welcoming presentation
- Ability to maintain composure in high pressure and fast-paced environment
- Answer and direct calls of multi-line phone system
- Assist with inventory counts and store open and/or close
- Type appraisals
- Proficient computer skills
- Prepare outgoing mail
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- A commitment to personal excellence
- Inclusive team player with a positive attitude
- Dependable
- A passion for the jewelry industry