What are the responsibilities and job description for the Customer Care position at DIAMONDS DIRECT MANAGEMENT LLC?
We are looking for a Jewelry Repair Liaison to join our team!
Why This Position Is Important To Us
- It serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction
- Our experience sets us apart from competitors
- Everyone on our team must be a rhino!
Responsibilities
- Accept jewelry for repair
- Assist sales team with customer orders
- Assist customers with concerns
- Facilitate delivery of merchandise to customers
What Will Make You Successful
- Ability to maintain composure in high pressure, fast-paced environment
- Good listener and communicator
- Organized and good at multi-tasking
- Comfortable at handling phone calls and in person correspondence
- Professional and welcoming presentation
- Demonstrates attention to detail and has a sense of urgency
- A passion for the jewelry industry
- Previous customer service experience
- Experience in a luxury retail environment preferred