Surveillance Manager

Job Description:

Responsible for the day-to-day operations of the surveillance department. Protect company assets by observing gaming and non-gaming activities to ensure safety, integrity, security and company policies and procedures are followed. Supervise staff and department activities. 

Job Functions:

• Protect company assets by observing gaming and non-gaming activities to ensure safety and policies and procedures are enforced. 
• Assist department heads with investigations in their departments. 
• Develop audit forms for observing various departments to ensure employees are following both regulatory and company rules and policies. 
• Oversee daily audits. 
• Cooperate with law enforcement agency investigations as needed. 
• Prepare monthly and yearly budget reports, and complete daily audits of department activities. 
• Hire, train, coach, discipline, supervise and handle scheduling of department employees. 
• Monitor training status of all agents. 
• Other related projects and duties as assigned by management 

Job Requirements:

• Must be at least 21 years of age. 
• At least five (5) years surveillance experience and previous supervisory experienced preferred. 
• Possess a thorough knowledge of all table games rules, procedures, and gaming regulations. 
• Working knowledge of surveillance software and Microsoft Office programs such as excel and word. 
• Knowledge of surveillance equipment such as hand held radios, video systems, and retention devices. 
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.