Call Center Representative (On-site)

Who We Are: 

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. 

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.  

Call Center Representative (On-site)

Diamond Braces is seeking a Call Center Representative (On-site) responsible for managing patient appointment scheduling, responding to inquiries, and providing excellent customer service. This role requires strong communication skills and the ability to handle multiple tasks efficiently in a remote work environment.

Essential Functions:

• Answer Client Inquiries: Respond to incoming phone calls and emails, providing accurate and helpful information to clients 
• Schedule Appointments: Set up and manage appointments for clients, ensuring their schedules align with office availability and their treatment needs.
• Reach Out to Clients: Proactively contact clients to schedule their appointments, ensuring they stay on track with their treatment plans and receive timely care
• Maintain Accurate Records: Update and manage client information in the system, ensuring all details are correct and up-to-date.
• Provide Exceptional Customer Service: Ensure every client interaction is positive and professional, reflecting the high standards of Diamond Braces.
• Support the Dental Team: Assist with various administrative tasks as needed to ensure the smooth operation of the practice.
• Stay Flexible: Be ready to handle additional tasks as required, adapting to the dynamic needs of the practice. 

Qualifications:

• Excellent communication skills, both verbal and written.
• Experience in customer service or call center role.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using Microsoft Office and scheduling software.
• Commitment to providing exceptional customer service. 
• Bilingual preferred.

Benefits:

• Highly competitive compensation.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off and holidays.

• Discounted orthodontic care for you and your family.
• Loan assistance for dental assistant school and continued education (CE).

• Access to cutting-edge technology and world-class facilities.

• A fun, inclusive, and supportive culture where your career can thrive.

Job Type: Full-time and part-time available. Must be available for rotating weekends.

Compensation: Pay range starting at $20.00 an hour; final offer will be determined by experience and qualifications.

Job Location: In office at the Diamond Braces Headquarters (Englewood, NJ).

Work Schedule: Monday through Friday: 8:00 AM to 7:00 PM, and Saturdays from 8:30 AM to 5:00 PM (one Saturday per month is required).

Salary : $20