Call Center Representative

Job Summary
We are seeking a dynamic and dedicated Call Center Representative to join our customer service team. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle inquiries efficiently and professionally. As a vital point of contact for our clients, you will provide accurate information, resolve issues promptly, and ensure a positive experience for every caller. This role offers an opportunity to work in a fast-paced environment where your multilingual abilities and medical terminology knowledge can make a meaningful impact.

Responsibilities

• Respond promptly and courteously to incoming calls from customers seeking assistance or information.
• Utilize your bilingual skills to communicate effectively with diverse clients in multiple languages, primarily English and additional languages as required.
• Apply medical terminology accurately when handling inquiries related to healthcare services, appointments, or medical records.
• Provide exceptional customer service by listening actively, understanding client needs, and offering clear solutions.
• Enter data precisely into the company’s computer systems, ensuring all information is accurate and up-to-date.
• Maintain professional phone etiquette at all times, demonstrating empathy and patience with callers.
• Analyze caller issues to identify trends or recurring problems and escalate complex cases to appropriate departments when necessary.
• Keep detailed records of interactions and follow-up actions to ensure continuity of service.
• Collaborate with team members to improve call handling procedures and enhance overall customer satisfaction.
• Stay informed about company policies, medical procedures, and product updates to provide accurate information.

Qualifications

• Proven experience in a customer service or call center environment, preferably within a medical office setting.
• Strong communication skills in English; bilingual abilities in additional languages are highly desirable.
• Familiarity with medical terminology and healthcare-related inquiries is preferred.
• Excellent computer skills, including proficiency with data entry systems and standard office software.
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail.
• Knowledge of phone etiquette and professional communication standards.
• Previous experience working in a medical office or healthcare environment is advantageous but not mandatory.
• Strong analysis skills to assess caller needs quickly and accurately determine appropriate responses. Join our team as we deliver outstanding support through effective communication, technical expertise, and compassionate service!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $22 - $25