What are the responsibilities and job description for the Manager, Suites & Catering (58302) position at DIAMOND BASEBALL HOLDINGS LLC?
About the Ozarks Springbirds:
The Ozarks Springbirds, Double-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and community engagement at Hammons Field. As a vital part of the Cardinals’ player development pipeline, they bring fans closer to the future of the game. As part of Diamond Baseball Holdings (DBH), the Springbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.
About Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.
With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.
Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.
Position Overview:
The Suites & Catering Manager is responsible for effectively and profitably managing premium and catering operations for all baseball and non-baseball events at Route 66 Stadium. This position reports to the Director, Food & Beverage.
Essential Duties and Responsibilities:
- Hire, train, and manage a team of seasonal employees
- Maintain a strong presence in all hospitality areas throughout the entirety of the event
- Initiate contact with clients to obtain their food and beverage orders prior to the event and act as primary point of contact before, during, and after the event
- Collaborate with the Chef and Director of F&B to create and execute an exciting premium menu
- Work closely with the Director of F&B to manage costs as it relates to labor, food and beverage, operating supplies, smallwares, etc., working within established budgets
- Ensure that all equipment is in proper operational condition and is cleaned on a regular basis
- Maintain a consistent level of service, including setup, menu presentation, food quality, and overall event execution
- Constantly communicate with the front office for information and updates regarding attendance in hospitality areas
- Perform other related duties, tasks, and responsibilities as required; this role will support other departments as needed
Minimum Qualifications:
- Previous leadership experience in the food and beverage industry, to include large- scale catering and premium operations
- Strong commitment to delivering on an exceptional fan experience
- Customer service oriented with the ability to interact with all levels of management
- Strong working knowledge of all facets of the food and beverage industry, including but not limited to food safety, sanitation, inventory control, labor management, quality control, responsible beverage service
- Excellent written and verbal communication; ability to collaborate and influence
- Familiarity with various POS and BOH systems and the ability to troubleshoot these systems when needed
- Bachelor’s degree preferred
- Ability to work all Ozark Springbirds home games and non- baseball events