Director, Operations & Event Services (56523)

Summary

The Director of Operations & Event Services is responsible for event planning and execution for the Diamond Club. This role leads all marketing strategy as well as any PT staff oversight and assists the Director of Sales & Event Services manager with sales growth, business development, and community presence.
 

Upon contract execution and deposit receipt, events are formally transitioned to the Director of Operations & Event Services, who oversees event detailing, logistics, and on-site execution.

Diamond Club Event Planning & Execution

• Lead the planning, coordination, and on-site execution of all externally booked events held within the Dragons Diamond Club.
• Serve as the primary on-site point of contact for event planners and clients, providing real-time support, coordination, and issue resolution to ensure a seamless, high-level guest experience.
• Oversee all event logistics including timelines, floorplans, catering details, décor, AV needs, vendor coordination, and day-of execution.
• Develop detailed run-of-show and EO documents to ensure alignment across departments.
• Manage and maintain the Special Events calendar, ensuring accuracy and alignment with game schedules, operational needs, and space availability.
• Oversee the conversion, setup, and reset of the Diamond Club between events and game days, ensuring the space is properly prepared and presented at a premium standard.
• Manage game-day event staff on-site within the Diamond Club, assigning responsibilities, setting expectations, and ensuring smooth execution.
• Build, maintain, and coordinate relationships with outside vendors, including preferred partners and new service providers, to support successful on-site events.
• Develop, document, and refine Diamond Club operational processes to improve efficiency, consistency, and overall execution standards.
• Continue to strengthen and develop the working relationship with PSC through regular EO meetings to align expectations for events and overall execution of food & beverage service within the Diamond Club.

Diamond Club Marketing & Revenue Growth

• Develop and execute a comprehensive marketing strategy dedicated to the Dragons Diamond Club to increase awareness, drive bookings, and maximize space utilization.
• Create and manage all Diamond Club marketing materials including digital advertising, email campaigns, social content, print collateral, signage, menus, and sales materials.
• Maintain and update the Diamond Club website and event landing pages to serve as the primary marketing and information hub for clients and prospects.
• Lead the creation and implementation of in-game marketing elements promoting the Diamond Club (PA reads, radio/TV spots, LEDs, LCDs, signage).
• Attend bridal shows, vendor showcases, and relevant industry events to promote the Diamond Club, ensuring consistent representation and lead generation.
• Participate in monthly business and tourism-related meetings (e.g., Destination Dayton) to increase awareness of the Diamond Club and build relationships with hoteliers, event planners, and industry partners.
• Ensure brand consistency and elevated presentation across all Diamond Club marketing channels and materials.

Leadership & Team Management

• Directly manage and mentor the part-time Events Intern, providing clear direction, project oversight, and professional development opportunities.
• Delegate marketing, administrative, and event-preparation responsibilities to the intern to support operational efficiency.
• Oversee intern onboarding, training, and performance to ensure alignment with Diamond Club service and execution standards.
• Provide hands-on supervision during events to ensure standards are met and service expectations are exceeded.
• Serve as the internal subject matter expert and primary cross-departmental resource for all Diamond Club operations and event-related coordination.