Director, Concessions (56525)

Position Overview:

The Director, Concessions is a hands-on leadership position supporting food & beverage operations for the New Hampshire Fisher Cats. This individual will play a key role in executing concessions operations at the club level while developing the skills and experience necessary to step into a future F&B leadership role within the DBH portfolio.

This position is embedded within the New Hampshire operation and will contribute directly to day-to-day concessions execution, team development, and overall fan experience. While the role carries a Director title, it is designed as a high-impact development opportunity, with the expectation that the individual will grow into a full concessions leadership role as opportunities arise across DBH-operated clubs.

Essential Duties & Responsibilities:

• Game Day & Event Operations
  • Support and execute all aspects of concessions operations during games and events, including staffing, setup, service, and breakdown
  • Act as a visible, hands-on leader during events to ensure smooth, efficient operations
  • Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction
• Operational Support & Execution
  • Partner with club leadership to support overall concessions performance, including staffing plans, inventory, and service execution
  • Assist in maintaining high standards for food quality, cleanliness, safety, and presentation
  • Help identify operational gaps and implement solutions to improve efficiency and consistency
• Staffing, Training & Development
  • Assist in recruiting, onboarding, and training concessions staff and supervisors
  • Provide day-to-day coaching and feedback to part-time and full-time team members
  • Support the development of strong frontline leadership within the concessions operation
• Business & Financial Exposure
  • Gain experience in key business functions including labor management, cost control, and revenue optimization
  • Assist in tracking performance and identifying opportunities for growth and improvement
  • Support implementation of promotions, menu updates, and operational initiatives

Leadership Development:

This role is part of DBH’s broader effort to build a strong pipeline of food & beverage leaders. The Director, Concessions will:

• Develop a comprehensive understanding of concessions operations within a high-volume sports environment
• Build leadership and management capabilities through hands-on experience
• Gain exposure to DBH standards and operational expectations
• Be considered for future Director, F&B or equivalent leadership roles within the DBH portfolio as positions become available

Qualifications:

• 3–6 years of experience in food & beverage, hospitality, or venue operations
• Prior supervisory or management experience required
• Experience in high-volume environments (sports, entertainment, hospitality, or similar) preferred
• Strong attention to detail with a focus on execution and guest experience
• Excellent communication skills and a hands-on, team-first leadership style
• Desire to grow into a senior leadership role within a multi-unit organization
• Willingness to relocate in the future for advancement opportunities

Competencies:

• Execution-Focused: Delivers results in a fast-paced, live-event environment
• Leadership Potential: Demonstrates ability to lead, coach, and influence others
• Adaptability: Comfortable navigating changing priorities and operational needs
• Problem Solving: Proactively identifies issues and implements solutions
• Team-Oriented: Builds strong relationships across departments
• Growth Mindset: Motivated to learn and take on increased responsibility

Why Join the Fisher Cats & DBH:

• Opportunity to gain hands-on experience in a high-profile Double-A environment
• Clear pathway to a long-term leadership role within the DBH portfolio
• Exposure to best practices across a multi-club organization
• Be part of a team focused on delivering exceptional fan experiences