What are the responsibilities and job description for the Delivery Support Representative position at Diakon Logistics?
Company Profile:
Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Job Overview:
Delivery Support Representatives (DSR’s) will report to the Delivery Manager. The DSR helps track the progress of deliveries and installations of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers. With the leadership and support of the Delivery Manager, they build capabilities within their teams to execute the overall Company's strategy and achieve results for their department today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the Company’s vision.
Responsibilities and Duties:
- Provides administrative support for a 5-day a week delivery and installation operation.
- Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
- Answers a high volume of calls, screens calls, schedules appointments.
- Heavy customer service.
- Routing via Dispatch Track.
- Route monitoring and communicating with delivery teams to ensure a high level of service to our customers.
- Accurate recording of daily activity, client billing, delivery contractor settlements.
- Assist with compliance and fleet tracking reporting and metrics.
- Determine priorities and multi-tasks.
- Maintains historical records by tracking information.
- Contributes to team effort by accomplishing related tasks as needed.
Skills/Requirements:
- Bilingual with Spanish highly preferred.
- Ready to make a difference.
- Excellent computer skills with experience using Excel and MS Office applications.
- Data Entry Skills, Thoroughness, Organization, Attention to Detail
- Effective communication skills with awareness of relationship building skills.
- Excellent written and verbal communication skills.
- Dependable, with a strong focus in customer service and time management.
- Bachelors’ Degree and 4-6 years in the logistics/supply chain field preferred.
- Able to stand and/or walk for long periods of time.
Schedule: Monday, Tuesday, Thursday – Saturday; 9:00 AM to 5:30 PM. This is an in-office position.
Hourly Rate: $17 - $19/hour, DOE, plus bonus potential.
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
Salary : $17 - $19