What are the responsibilities and job description for the Management Trainee position at Diakon Logistics?
Company Profile
Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.
Job Overview
Management Trainees will report to the Delivery Manager and serve as managers in training, preparing for future leadership roles within the organization. As a Management Trainee, you will track the progress of deliveries and installations of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers. With the leadership and support of the Delivery Manager, you will build capabilities within your teams to execute the overall Company's strategy and achieve results for your department today and tomorrow. This role emphasizes professional development, providing hands-on training in management skills, operational oversight, and strategic decision-making to support our commitment to internal promotions. You will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the Company’s vision, all while positioning yourself for rapid advancement.
Responsibilities and Duties
- Provide administrative support for a 5-day a week delivery and installation operation, with opportunities to shadow management tasks and learn leadership responsibilities.
- Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely, building skills essential for future managerial roles.
- Answer a high volume of calls, screen calls, schedule appointments, honing customer service expertise that supports team leadership.
- Heavy customer service, focusing on relationship-building to prepare for overseeing client interactions at a higher level.
- Routing delivery trucks using training to optimize the process and maximize efficiency.
- Route monitoring and communicating with delivery teams to ensure a high level of service to our customers, developing the coordination abilities key to management.
- Accurate recording of daily activity, client billing, delivery contractor settlements, emphasizing precision and accountability for promotional readiness.
- Assist with compliance, fleet tracking reporting and metrics, gaining insights into strategic operations.
- Determine priorities while multi-tasking, fostering decision-making skills vital for leadership.
- Maintain historical records by tracking information, supporting data-driven management practices.
- Contribute to a team effort by accomplishing related tasks as needed, while participating in development programs aimed at internal advancement.
Skills/Requirements
- Eager and dedicated to success, with a strong willingness to learn and grow into management positions through our structured training and promotional pathways.
- Bilingual with Spanish highly preferred.
- Ready to make a difference in a dynamic environment focused on employee development.
- Excellent computer skills with experience using Excel and other MS Office applications.
- Data Entry Skills, Thoroughness, Organization, Attention to Detail.
- Effective communication skills with awareness of relationship building skills.
- Excellent written and verbal communication skills.
- Dependable, with a strong focus in customer service and time management.
- Bachelor’s Degree in related field preferred.
- Able to stand and/or walk for long periods of time.
- Willingness to relocate for future opportunities.
Schedule: This is an in-office position.
Salary: $43,680.00/annually, plus bonus potential.
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
Salary : $43,680