Manager, Digital Platforms & Integration

Ideal candidates for this position will be located in the Continental United States.

The Manager, Digital Platforms & Integration leads Stago North America’s national digital strategy for middleware, connectivity, cybersecurity readiness, digital workflows, and automation within the hemostasis portfolio. This role manages, develops, and enables a team of Digital Solutions Architects (DSEs) who serve as the highest-level technical experts across Stago North America.

This leader sets the vision for digital implementation excellence, ensures seamless cross-functional alignment, governs national digital escalations, and drives continuous improvement across all digital processes. The M-DSE collaborates across SNA and global functions—Training, Sales, Clinical Applications, Field Service, Product Management, Marketing, Quality, and the SNA CSIRT team—to ensure that customers experience best-in-class digital performance, cybersecurity assurance, and workflow stability.

The Manager acts as the national standard bearer for digital competency, driving field capability, reducing escalations, accelerating implementation timelines, and shaping the future of Stago’s digital products.

Essential Duties & Responsibilities:

National Escalation Leadership
• Serve as the top escalation authority for digital issues involving middleware, connectivity, st|hemE manager, Coag.One, LIS/LIMS integration, cybersecurity concerns, and complex digital failures.
• Oversee and guide DSEs in conducting root cause investigations and ensuring high-quality, timely resolution.
• Collaborate with Hotline, Quality, Global Digital Support, hemE Support, Marketing, and local field services (applications & engineering) to coordinate multi-disciplinary escalation pathways.
• Ensure escalations are documented, trended, and used for preventative improvements

Team Leadership, Coaching & Capability Development
• Build, manage, and develop a high-performing team of Digital Solutions Engineers.
• Create a formal competency framework covering:
- Middleware mastery
- Rule development
- Product cybersecurity knowledge and support in customer conversations
- Interface troubleshooting
- Customer communication
- Implementation excellence
• Conduct structured coaching, shadowing, field audits, and skill assessments to strengthen team capability.
• Partner with Training to build digital teaching modules, upskilling pathways, and internal development programs.

Digital Strategy & Standardization
• Define and maintain national standards for:
- Middleware installation workflows
- Rule development templates
- Digital SOPs
- Troubleshooting guides
- Cybersecurity documentation/response to cybersecurity questionnaires
- Test plans, readiness assessments, and implementation templates
• Drive consistency across regions and ensure that all digital processes align with Stago best practices.
• Continuously assess digital installation quality, identify performance gaps, and deploy improvement initiatives.

Cross-Functional Leadership & Internal Partnerships
• Serve as the operational and strategic connector between Digital Solutions, Clinical Applications, Field Service, Sales, Marketing, Quality, Training, and the SNA CSIRT team for all topics related to Stago’s digital solutions.
• Support Sales during pre-sale evaluations and digital demonstrations as needed at a leadership level.
• Partner with the Training department to embed digital concepts across all customer-facing training programs.
• Ensure alignment with Global Digital teams regarding digital roadmaps, cybersecurity updates, and product evolution.

Cybersecurity & Compliance Governance
• Oversee DSE collaboration with the SNA CSIRT team to complete cybersecurity forms, architecture documents, and risk assessments.
• Ensure DSEs stay current on emerging cybersecurity standards, laboratory security best practices, and regulatory changes.
• Monitor adherence to cybersecurity and digital compliance requirements across all customer implementations.
• Participate in customer calls re: cybersecurity as it relates to product, implementation, and approvals to sell into the site(s).

Digital Innovation, Product Feedback & Pilot Programs
• Oversee collection and synthesis of nuanced customer feedback on:
- Middleware usability
- Rule logic needs
- UI/UX flow
- Performance limitations
- Automation opportunities
• Provide strategic, consolidated insights to Product Management and Marketing to influence product roadmaps.
• Guide DSEs in leading national-level pilots, beta programs, and new digital platform deployments.

Documentation, Knowledge Management & Internal Communication
• Maintain national ownership of digital documentation, including:
- Installation manuals
- Rule libraries
- Version notes
- Troubleshooting frameworks
- Escalation pathways
• Ensure DSEs develop and maintain digital playbooks that scale knowledge across the organization.
• Communicate trends, risks, and opportunities to leadership through structured reporting.

Responsible to build a culture of continuous improvement within the Digital Solutions Team.

Responds to internal and external customer inquiries as needed.

Performs all other duties/projects as assigned by management.

Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, Medical Technology, or related field.
• 7 years of experience in clinical diagnostics, IVD middleware support, LIS/LIMS integration, digital support, or digital workflow design.
• 3 years in a leadership, team lead, coaching, or escalation-management capacity.
• Candidates should have a strong knowledge of the Microsoft Office Suite. Demonstrated expertise with network architecture, server configuration, HL7/ASTM, virtualization, database connectivity, and middleware platforms
• Preferred: Experience with Stago digital products, Coag.One/st|hemE manage, LIS rule engines, or other IVD digital platforms; Knowledge of cybersecurity frameworks, hospital IT security policies, and risk assessments; Experience collaborating with global product development or digital engineering teams.
• Current Driver's License and Passport.
• Travel could be as high as 60% requiring some over night stays and the need to travel by air or drive as required. International travel may occasionally be required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.