Customer Service, Junior Manager

Job Description : Junior Manager Join our Global Business Operations Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About this role The Junior Manager, Order-to-Cash (OTC), is responsible for monitoring and improving OTC performance across the assigned market, while driving a strong culture of continuous improvement. This role provides insights into end-to-end process performance—from customer setup in SAP to cash collection—and identifies opportunities to enhance ways of working (WoW) and overall efficiency. Partnering closely with the OTC Team Lead, the role will own and track key performance indicators (KPIs), support process improvements, and contribute to OTC process design, particularly for transitions into DBSI. In addition, this role plays a key part in building team capability by delivering effective training programs, ensuring the availability of high-quality training materials, and enabling timely, on-demand learning to support consistent and sustainable performance. Key Responsibilities Manage daily Sales Order processing and rebates operations Handle urgent and ad hoc transaction requests in a timely manner Perform User Acceptance Testing (UAT) for in-scope processes Review, validate, and resolve errors or changes in Sales Orders Identify process bottlenecks and challenges, and collaborate with the Line Manager on solutions Support and contribute to Continuous Improvement initiatives Drive resolution of daily order management issues and escalations Act as a point of contact during Business Continuity Planning (BCP) when designated as a critical resource Provide required documentation and support during audit cycles Ensure smooth and accurate month-end closing activities Escalate complex issues to senior stakeholders to support resolution Provide backup support to team members across processes as needed Coordinate and track progress of closing activities to ensure timely completion Qualifications & Experience Essential Minimum 3 years of leadership experience, or at least 5 years in a multinational environment within Finance or Supply Chain, with strong knowledge of the OTC process Strong communication skills with the ability to engage stakeholders at all levels Fluent in Japanese and business English Proven experience in presentations, both internal and external Experience in project and/or change management Knowledge of training delivery and process documentation Proficiency in MS Office applications Experience working with SAP or other ERP systems Bachelor’s degree or equivalent Desirable Functional Capabilities Strong understanding of integrated systems and cross-functional impacts; demonstrates curiosity to learn end-to-end processes Solid financial acumen with the ability to understand transaction impacts and business implications High attention to detail with a “right first time” mindset Commitment to continuous process improvement and documentation aligned to end-to-end standards Ability to analyze performance metrics, understand business impact, and recommend improvement actions Leadership Capabilities Demonstrates personal accountability and commitment to organizational goals Focuses on priorities and applies experience to make sound decisions Takes initiative and drives actions with a results-oriented mindset Generates ideas to create business value within established frameworks; approaches problems from multiple perspectives Builds strong, credible relationships through effective interpersonal skills Working with Us Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we’ll work together so that you’re supported from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Compensation & Benefits Competitive annual base salary Work-from-home (WFH) allowance Performance-based Annual Incentive Plan (target: 20% of base salary) Additional Benefits Product allowance to enjoy company products (prorated based on employment period) Transportation allowance (reimbursement of actual commuting expenses) Commercial insurance, including term life coverage Employee Assistance Program (24/7 confidential counseling and support for employees and their families) Annual health check-up to support employee well-being Work-Life Balance Full-paid annual leave entitlement Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Recruitment Scam Warning Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money. If you have any questions, please reach out to your Talent Engagement Lead, John Cedrique Rimonte, at JohnCedrique.Rimonte@Diageo.com Worker Type :Regular Primary Location:Tokyo Additional Locations : Job Posting Start Date : 2026-04-21 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. DRINKiQ What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ