What are the responsibilities and job description for the Bilingual Spanish / English Underwriting Assistant position at Diag Partners?
Key Responsibilities
- Deliver excellent customer service by responding to incoming calls and written communication from producers and customers
- Assist underwriting teams with preparing and processing new business and renewal quotes
- Identify policy changes or transactions and ensure they are accurately communicated and entered into the system
- Partner with underwriters to review inspection reports and help track any outstanding items
- Manage workload efficiently to help the department meet service standards and maintain high levels of customer satisfaction
- Support underwriting projects or additional tasks as needed
- Provide coverage and assistance for team members during high-volume periods or when requested
- Complete other duties as assigned
- Work onsite in the office as scheduled
Education & Experience
- Bachelor’s degree or an equivalent combination of training and experience
- Previous customer service experience is preferred
- Experience with a property and casualty insurance carrier or agency is a plus
- Must be bilingual in English and Spanish Must be experienced in Microsoft Word, Excel, PowerPoint, etc.
Skills & Abilities
- Strong verbal and written communication skills with the ability to interact effectively with others
- Ability to review, document, and organize information from multiple sources, even when formats vary
- Comfortable working collaboratively in a team environment
- Adaptable with the ability to learn quickly in a fast-paced setting
- Highly detail-oriented, motivated, and able to take initiative
Pay: $45,000.00 - $60,000.00 per year
Work Location: In person
Salary : $45,000 - $60,000