What are the responsibilities and job description for the Restaurant Supervisor position at DHS Brand?
Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.
Restaurant Supervisor
Position Summary:
Responsible for supervising and managing the daily operations and staff of the restaurant.
Essential Functions:
1. Monitors food and beverage presentations
2. Ensure all guests are greeted
3. Personally respond to all guest complaints
4. Training all staff for job competence and ensuring that all staff is aware of restaurant and hotel policies and procedures including service standard for restaurant and guest service standards for the brand and/or hotel
5. Deal with staff queries and problems
6. Report all restaurant complaints and communicate day to day matters to Restaurant Manager
7. Achieve and maintain budgeted covers
8. Closely monitor guest dining experiences
9. Develop and implement creative strategies to increase revenue
10. Maintain cleanliness standards
11. Coordinate opening and closing procedures
12. Schedule staff according to budget and forecast
13. Responsible for developing, implementing and assessing in-house promotions
14. Responsible for requisitioning food items from kitchen for daily use such as butter, milk, desserts, etc.
15. Responsible for training, supervising and monitoring food sanitation and safety procedures in the dining room and service areas
16. Responsible for ensuring cleanliness of restaurant area before, during and after meal periods
17. Adhere too all work rules, procedures and policies established by the hotel, including but not limited to, those contained in the employee handbook
Education and Experience:
- Previous experience in supervisory food service position
Skills and Abilities:
- Clear verbal communication skills
- Be a certified food service handler
Short Term Goals:
- Help improve our GSS scores to 90% or better for year end
- Help reach our goal of 90% or better for year end
- Be able to motivate our restaurant staff