What are the responsibilities and job description for the Marriott Hotel Front Desk Agent position at DHS Brand?
Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment steps away. If you're passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!
Front Desk Agent
You bring a warm, welcoming presence and a genuine passion for hospitality. With strong attention to detail and the ability to handle challenges with confidence and professionalism, you ensure every guest feels valued from the moment they arrive. Your role isn't just about check-ins—it's about creating a positive first impression that sets the tone for an exceptional stay.
What You'll Do
- Greet guests with warmth, authenticity, and a genuine smile
- Handle check-ins, check-outs, and reservations with precision and personality
- Be the go-to for guest questions, requests, and unexpected moments
- Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
- Stay sharp on hotel offerings, local hotspots, and insider tips
- Keep the front desk area polished, professional, and welcoming
- Jump in where needed—because teamwork makes the magic happen
What You Bring
- 1 year of customer service or hospitality experience (hotel front desk a plus)
- Flexible availability, including weekends, evenings, and holidays
- A polished, professional vibe and a guest-first mindset
- Hunger to learn, grow, and be part of something special
Core Skills & Abilities
- Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
- Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently.
- Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations.
- Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
Additional Responsibilities
- The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
Ready to be the face of unforgettable hospitality?
Apply now and let's make every guest's stay legendary.