What are the responsibilities and job description for the Customs Broker Turnover Support (BTO) - Sunday - Thursday, 9:00 a.m. - 5:30 p.m. position at DHL?
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DHL Express is looking for Customs Broker Turnover Support to join the Broker Turnover team. Customs Broker Turnover Support is responsible for reviewing shipment documentation and coordinating with brokers to ensure timely clearance, and delivery of all shipments, per customs compliance requirements. This role supports shipment processing by obtaining required information and resolving issues to prevent delays.
Key Responsibilities:
- Contact customers to obtain required documentation for customs clearance
- Review invoices, airway bills, and shipment data for accuracy
- Verify shipment details and ensure compliance with government regulations
- Communicate with brokers to process and clear shipments
- Monitor shipment queues and follow up on pending clearances
- Resolve document discrepancies and missing information
- Assign shipments for correction when needed
- Maintain communication with internal teams and external partners
Skills & Qualifications:
- High School Diploma or equivalent experience required.
- Associate’s or Bachelor’s degree preferred (Logistics, Supply Chain, Business, or related field)
- 1 year of customer service or logistics experience preferred
- Ability to review and interpret shipment documentation
- Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications
- Good oral and written communication, problem solving, and interpersonal skills
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $47,977 - $82,165