What are the responsibilities and job description for the Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m. position at DHL?

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

The Customs Broker Turnover Agent is responsible for coordinating customs entries for shipments designated for customer-appointed customs brokers; ensuring the timely and accurate transfer of shipment documentation, obtaining required clearance information, and facilitating communication between customers, brokers, and internal DHL teams.

This role supports compliant customs clearance processes, minimizes shipment delays, and ensures efficient movement of import and export shipments through the DHL network.

Key Responsibilities:

Coordinate entry documentation with external brokers to ensure accurate and timely customs clearance
Review invoices, bills of lading, and shipping documentation for accuracy
Communicate with brokers, customers, and internal teams
Resolve clearance delays and escalate issues
Coordinate with internal teams on in-bond and related shipment matters
Support high-volume shipments and special accounts
Monitor aging shipments and ensure timely clearance

Skills & Qualifications:

High School Diploma
1-2 years customer service or logistics experience preferred
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel)

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Vacation & Paid Time Off, Health Insurance, 401K Plan

Salary : $56,881 - $94,787

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Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m.

What are the responsibilities and job description for the Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m. position at DHL?

What is the career path for a Customs Broker Turnover Agent (BTO) - Tuesday - Saturday, 8:00 a.m. - 4:30 p.m.?

Job openings at DHL

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