Customer Service Manager

Customer Service Manager

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If youre looking for change, and youre ready to make changes ... were looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who arent afraid to work hard in fact, people who want to work hard.

Job Description

Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.

Ensure customer contract requirements are administered as applicable within the Customer Service staff

Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes

Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction

Report on key support areas of account performance

Develop/implement corrective action plans as necessary

Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives

Participate in on-site management team meetings and account / site / customer committee meetings

Ensures execution of CIP workshop action plans, projects and best practice sharing

Required Education and Experience

Bachelors degree or equivalent experience, preferred

2-4 years of experience in a management position, required

1-3 years of experience in the logistics industry, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.