What are the responsibilities and job description for the Integrated Warehousing Services (IWS) - Operations Support Manager position at DHL Global Forwarding?
Job Title: Integrated Warehousing Services (IWS) - Operations Support Manager
Job Location: Atlanta, GA
DHL Global Forwarding manages the flow of goods and information across customers' global supply chains through air, ocean, and ground transportation, customs brokerage, and dedicated warehousing and distribution solutions. As part of Deutsche Post DHL-the world's leading logistics company operating in more than 220 countries-we offer global reach, industry expertise, and exceptional career opportunities. Learn more at: http://www.dhl-usa.com/en/careers/jobs.html
The IWS Operations Support Manager provides centralized back-office support to strengthen operational compliance, performance visibility, and administrative efficiency across the IWS network. This role plays a key part in maintaining the integrity of operational processes and supporting daily execution through KPI management, SOP governance, contract renewals, vendor audits, and workflow administration. By consolidating these functions, the role ensures accurate reporting, improved operational performance tracking, and consistent application of IWS standards nationwide.
- Develop, maintain, and publish operational KPI dashboards to support leadership decision-making.
- Administer full lifecycle SOP management, ensuring timely updates and compliance with IWS product standards.
- Coordinate customer and vendor contract renewals, supporting all documentation and compliance requirements.
- Prepare collections reports, support resolution activities, and manage escalations with Finance.
- Manage Bizagi workflow entries, approvals, and data integrity to support operational governance.
- Conduct vendor audits, track corrective actions, and support vendor performance reviews.
- Provide general operational support to stations, customers, and internal teams to resolve administrative issues.
- 3-5 years of operations support, warehousing compliance, or logistics administration experience.
- Strong analytical skills with experience in KPI reporting, workflow tools, and audit documentation.
- Excellent organizational and multitasking capabilities with a focus on process accuracy.
- Ability to collaborate across functions and support highvolume operational environments.
Pay Range - $79,777.50 - $106,370.00
Bonus Target 10%
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220 countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000 employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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