Multichannel Sales Supervisor (L2) - Tempe, AZ

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

Are you a born leader who can motivate your team to success? Lead by example, who believes in the importance of keeping employees motivated, development, training, and innovative ever growing company? Then DHL Express needs to speak with you!

We currently have an opportunity available for a highly qualified Multichannel Sales Supervisor. The Multichannel Sales Supervisor will work with team members to provide leadership, motivation, and sales coaching to promote and sell DHL services by phone to meet sales targets and generate revenue. The successful candidate will monitor and review customer sales activity and makes adjustments to process and strategies.

Key Responsibilities:

• Recruits, hires and provides coaching and development to Multichannel Team
• Directs, trains and motivates Multichannel staff who manage accounts and close sales over the telephone
• Manages territories through business analysis, planning, opportunity management and activity management
• Collaborates with Sales, Marketing and Operations management to promote and implement sales growth and customer retention strategies and activities
• Conducts quality monitoring sessions to ensure compliance with established DHL sales call standards
• Answers non-routine questions about products, services and policies of the organization
• Assists Multichannel representatives in securing critical sales in key or complex accounts
• Partners with other sales manager(s) to communicate sales problems, business observations, customer feedback, etc.
• Tracks sales and call productivity and adjusts staffing levels appropriately
• Develops, implements, and improves processes through identification of operational, sales, and technological changes that are having an impact on customer satisfaction and revenue growth
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
  
  
  

Skills & Qualifications:

• Viewed as expert in functional or business area within DHL
• Demonstrated ability to coach others in sales function
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), database and web-based applications
• 2 years of supervisory experience preferred
  
  
  

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
  
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.