Front Desk Agent

Benefits:

• Free uniforms
• Paid time off
• Training & development

IHG Hotel


At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Goodevery guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agentto join our Front Office team.

This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.

Your Day-to-Night Responsibilities

• Provide warm, professional guest service during overnight hours
  
  
• Perform nightly audit procedures and balance daily financial transactions
  
  
• Accurately close out the business day in the hotel PMS system
  
  
• Process guest check-ins and check-outs
  
  
• Handle guest inquiries, requests, and concerns with professionalism and care
  
  
• Prepare daily financial and operational reports
  
  
• Maintain front desk security and safety during overnight hours
  
  
• Communicate effectively with morning staff and management to ensure seamless transitions
  
  

What Were Looking For

• Previous hotel front desk or night audit experience preferred
  
  
• Strong attention to detail and accuracy
  
  
• Basic accounting or cash-handling experience a plus
  
  
• Ability to work independently and remain calm under pressure
  
  
• Excellent customer service and communication skills
  
  
• Reliability, punctuality, and professionalism
  
  
• Comfort working overnight shifts and flexible scheduling
  
  

What We Offer

• Competitive hourly pay based on experience
  
  
• IHG employee travel and hotel discount program
  
  
• Supportive team environment
  
  
• Opportunities for growth within Front Office and hotel operations
  
  

Schedule

• Full time and part time positions available.
  
  
• shifts available:7am - 3pm, 3pm-11pm, 11p-7am
  
  
• Flexible scheduling based on business needs
  
  

We are proud to be part of IHG Hotels & Resorts, where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.

This hotel is an Equal Opportunity Employer.