What are the responsibilities and job description for the Onboarding Specialist (Salesforce & SaaS) position at DH Technologies, Inc.?
About VirtualDojo
VirtualDojo is building the next-generation platform for government contractors to manage quoting, compliance, and operations. We combine powerful automation with AI to simplify complex workflows like RFQs, contract vehicles, and CMMC compliance.
We’re growing fast and looking for someone who can bridge the gap between technology and customers—someone who can make onboarding feel effortless.
Role Overview
As an Onboarding Specialist, you will be responsible for guiding new customers through the implementation and adoption of VirtualDojo. You’ll work directly with customers to configure the platform, integrate with systems like Salesforce, and ensure they are set up for long-term success.
This role blends customer success, light technical configuration, and problem-solving.
What You’ll Do
VirtualDojo does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. VirtualDojo believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
VirtualDojo is building the next-generation platform for government contractors to manage quoting, compliance, and operations. We combine powerful automation with AI to simplify complex workflows like RFQs, contract vehicles, and CMMC compliance.
We’re growing fast and looking for someone who can bridge the gap between technology and customers—someone who can make onboarding feel effortless.
Role Overview
As an Onboarding Specialist, you will be responsible for guiding new customers through the implementation and adoption of VirtualDojo. You’ll work directly with customers to configure the platform, integrate with systems like Salesforce, and ensure they are set up for long-term success.
This role blends customer success, light technical configuration, and problem-solving.
What You’ll Do
- Lead onboarding sessions for new customers from kickoff to go-live
- Configure VirtualDojo environments based on customer needs
- Assist with Salesforce integrations, data mapping, and basic customization
- Translate customer requirements into system configurations
- Troubleshoot issues and provide hands-on support during onboarding
- Build strong relationships with customers and act as a trusted advisor
- Create and maintain onboarding documentation and best practices
- Collaborate with product and engineering teams to improve onboarding workflows
- Experience working with Salesforce (admin-level or strong user experience preferred)
- Light coding or technical experience (Python, JavaScript, or similar)
- Strong customer-facing skills with the ability to explain technical concepts clearly
- Experience in SaaS onboarding, implementation, or customer success
- Problem-solving mindset with attention to detail
- Ability to manage multiple onboarding projects simultaneously
- Strong communication and organizational skills
- Experience with APIs or integrations
- Familiarity with government contracting (RFQs, GSA, SEWP, etc.)
- Experience with CRM or quoting tools
- Basic understanding of databases or data structures
- Work on a fast-growing SaaS platform solving real-world problems
- Direct impact on customer success and product evolution
- Opportunity to grow into technical, product, or leadership roles
- Collaborative, builder-focused culture
- Competitive salary performance incentives
- Flexible work environment
- Opportunity to grow with a high-impact startup
VirtualDojo does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. VirtualDojo believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.