What are the responsibilities and job description for the Sales Support Representative II position at DGN Technologies?
Description:
Status: Pending
Status Reason: Pending Sourcing
Reason: Replacement
Department: Omni - Sales
Job Category: Sales
Job Code: Sales Support Representative II
Duties: • Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct revvity teams) to meet the needs of our customers.
• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
• Sales support includes international distributors and global revvity teams, as well as domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.
Shift timing: 8:00 AM - 5:00PM EST
Skills: Qualifications:
Laboratory experience and/or experience supporting scientific products, instrumentation, or consumables preferred.
Ability to understand and communicate scientific applications, laboratory workflows, and technical product information to customers, distributors, and commercial teams.
Strong verbal and written communication skills with the ability to effectively interact with both technical and non-technical audiences.
Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Keywords:
Education: Bachelor's degree in life science and/or business-related field preferred.
# of Positions: 1
Job Description: Sales Support Representative
Effective: 09/05/2025
POSITION SCOPE:
Omni International, located in Kennesaw, GA, is seeking a Global Account Manager.
Omni International, a revvity company is a leading manufacturer of scientific equipment and consumables for the life science, pharmaceutical, and agricultural industries with a greater than 30-year history in the Atlanta area. At Omni, we put our customers and our employees first. Our products are an integral part of the forefront of biomedical research, and we have thousands of references in the scientific literature. In short, it’s a great place to work if you’d like to make a difference.
Omni is a global company with distribution in over 50 countries throughout the world. Our mission is to manufacture the highest quality products designed to reduce sample prep time in the lab for better and more repeatable scientific results. Due to our continued growth, we are seeking a Sales Support Representative.
REPORTS TO: Senior Business Manager
ESSENTIAL ACCOUNTABILITIES:
• Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct revvity teams) to meet the needs of our customers.
• Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.
• Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
• Sales support includes international distributors and global revvity teams, as well as domestic (US) customers.
• Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
• Participate in business process improvement groups and assist in driving change throughout the organization.
• Work is performed in the office.
QUALIFICATIONS:
• Bachelor’s degree in life science and/or business-related field preferred
• 1-2 years of previous account management, marketing, sales or customer service experience
• Order management/ERP software familiarity (Sage, SAP, etc.)
• Salesforce or other CRM experience
• Excellent oral and written communication skills
• Ability to multitask and prioritize tasks in a busy environment
• Critical problem solving and analytical skills
• Computer proficiency and strong familiarity with Microsoft Office
• Detail-oriented with exceptional organizational skills
• Positive attitude with an ability to work well independently as well as part of a team
• Customer focused
PHYSICAL JOB REQUIREMENTS:
• Sitting, standing, and bending
• Lifting and/or moving of up to 10 lbs.
• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
SAFETY:
• Adhere to company safety policies and procedures
• Wear required PPE (personal protective equipment) where needed
• Immediately report any unsafe conditions or other safety-related issues
WORK ENVIRONMENT:
OMNI International is an Equal Opportunity Employer. The Company makes all selection and other employment decisions without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law(s).
In addition, the Company provides reasonable accommodations for applicants and employees with physical and mental disabilities in accordance with applicable law(s). If an accommodation is required to apply for employment, or to perform the essential job functions of a position you seek, contact Human Resources so appropriate arrangements can be made.
Salary : $26