What are the responsibilities and job description for the Customer Service Representative position at DGA Security?
About Customer Care Role
We are currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry.
You will begin your career at DGA Security by going through our extensive training program. This is a 4-week paid training program.
The training schedule is Monday through Friday, 8:00 AM - 4:30 PM.
Once your training is complete, your work schedule will be Monday through Friday 11:30 AM – 8:00 PM.
What you will do
- Communicate effectively with clients to relay information and collect data
- Update system information and document activity accurately
- Handle all inbound customer requests in a timely manner
- Perform additional functions and/or work on special projects that may be assigned at the discretion of management
Qualifications
- 2 year experience in a similar role (Customer Service/Inbound call center preferred)
- Experience working in database systems (i.e. Salesforce or another CRM)
- Ability to multi-task within a fast-paced service environment
- Effective communication and organizational skills
- Demonstrate excellent listening skills and the ability to work independently and with a team
- High school diploma or GED required
About DGA
DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses across North America. With more than 50 years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.
What We Offer
- Competitive pay and opportunities for overtime
- Excellent comprehensive insurance coverage
- 401(k) retirement savings plan & employer match
- Gym/fitness program reimbursement
- Access to Corporate Discounts
- Commuter benefits
- Company paid life insurance
- And much more
DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.