What are the responsibilities and job description for the IT HELP DESK- TIER 1 position at DG GLASS - Desde 2001 conectando negocios confiaveis.?
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Job ID 23674 – IT Help Desk – Tier 1
Location: Oldsmar, 34677 – This position is onsite
Pay: $23-$26.00 per hour
Type: Contract, approximately (1) month (last candidate did go perm)
Schedule: Mon- Fri 8-5pm
Career outlook: Room to grow
Job Description
Job ID 23674 – IT Help Desk – Tier 1
Location: Oldsmar, 34677 – This position is onsite
Pay: $23-$26.00 per hour
Type: Contract, approximately (1) month (last candidate did go perm)
Schedule: Mon- Fri 8-5pm
Career outlook: Room to grow
Job Description
- Provide technical support to internal employees, primarily focusing on level 1 technical requests.
- Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
- Log all technical requests and issues accurately.
- Escalate complex or major issues to Tier 2 and above team members for resolution.
- Maintain thorough documentation of technical support interactions and resolutions.
- Ensure timely and effective communication with internal employees regarding the status of their technical requests.
- Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
- Collaborate with other team members to troubleshoot and resolve technical issues efficiently.
- Must have (1) year of helpdesk experience
- Must have experience working in a queue
- Must have strong soft skills, kind to coworkers/employees
- High school diploma or equivalent
- Background check required
- Drug screening required
Salary : $23 - $26