What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at DG GLASS - Desde 2001 conectando negocios confiaveis.?
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Job ID 23229 - Customer Service Representative
Location: Odessa, FL 33556 – This position is onsite
Pay: $20.00 per hour
Type: Contract to hire
Schedule: Monday through Friday 8:00 am – 4:30 pm with a half hour lunch break.
Career outlook: Excellent employee tenure - Employee-owned ESOP! Health, dental, vision, and bonus holiday days around the holidays.
Summary: This role is heavy on the phones. This role entails direct sales, customer satisfaction, order entry, logistics shipping, warranty support, and lead nurturing.
Job Description
Job ID 23229 - Customer Service Representative
Location: Odessa, FL 33556 – This position is onsite
Pay: $20.00 per hour
Type: Contract to hire
Schedule: Monday through Friday 8:00 am – 4:30 pm with a half hour lunch break.
Career outlook: Excellent employee tenure - Employee-owned ESOP! Health, dental, vision, and bonus holiday days around the holidays.
Summary: This role is heavy on the phones. This role entails direct sales, customer satisfaction, order entry, logistics shipping, warranty support, and lead nurturing.
Job Description
- Create accurate and timely sales orders based on customer purchase orders, ensuring all pricing, product details, and terms align with company policies and customer agreements.
- Generate and distribute customer invoices, process and record payments, and maintain accurate billing documentation to support efficient cash flow and financial accuracy.
- Prepare and review accounts receivable aging reports; proactively communicate with the accounting team and customers to follow up on past-due balances and support timely collections.
- Process customer and internal Return Merchandise Authorizations (RMAs) for warranty claims and damaged products, ensuring proper documentation, tracking, and resolution in accordance with company procedures.
- Coordinate internal product transfers and customer shipments by serving as a liaison with freight carriers, monitoring delivery timelines, resolving shipping issues, and supporting overall sales operations.
- Respond promptly and professionally to incoming customer and consumer phone calls, providing accurate information, resolving inquiries or concerns, and delivering a high level of customer service.
- Bilingual: Spanish/English
- Experience handling customer complaints and solutions
- Scheduling freight/shipping rates
- Manufacturing
- Accounting
- Inventory
- Order processing software
- MUST have 2 year of related (manufacturing-type) experience with customer service including direct sales and/or order entry, billing/purchasing, shipping and logistics.
- MUST be comfortable with being on the phone most of the day
- Basic MS Excel proficiency: Updating spreadsheets, sorting data
- Math and writing skills required
- High school diploma or equivalent required
- Background check required
- Drug screening required
Salary : $20