What are the responsibilities and job description for the Entry Level Customer Service Representative position at Dezign Comm?
Department: Dezign Comm
Location: Miami FL
Compensation: $33,000 - $39,000 / year
Job Description:
DescriptionWe are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, helping them resolve their inquiries and ensuring a positive experience with our company. As a key member of our customer service department, you will assist customers via phone, email, and chat, providing them with solutions and information they need.
Key Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely manner.
- Document customer interactions and maintain records.
- Collaborate with team members to meet customer needs effectively.
- Identify opportunities for upselling and promoting additional products or services.
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Proficiency in using computers and customer service software.
- Excellent problem-solving skills and ability to handle stressful situations.
- Flexibility to work various shifts, including evenings and weekends.
- Competitive salary ranging from $36,000 to $45,000 per year.
- Opportunities for career growth and professional development.
- Comprehensive training to set you up for success.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative team environment.
Salary : $33,000 - $45,000
