Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations, financial performance, and team leadership of the amusement park. This role is a hands-on operational leader responsible for ensuring exceptional guest experiences, driving revenue, and maintaining high standards across attractions, food & beverage, events, and facilities.

The AGM plays a critical role in executing strategic initiatives, developing department leaders, and ensuring operational excellence while acting as the Manager-on-Duty in the absence of the General Manager.

Dezerland Park Orlando is more than Florida’s largest indoor attraction. We’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone.

But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.

Essential Duties and Responsibilities

1. Operational Leadership & Execution

• Support the General Manager in overseeing daily park operations across attractions, rides, games, food & beverage, retail, and events.
• Act as Manager-on-Duty, ensuring seamless park operations, especially during peak periods, weekends, and special events.
• Conduct regular walkthroughs to monitor safety, cleanliness, service quality, and operational efficiency.
• Ensure adherence to all SOPs including ride operations, food safety, cash handling, and emergency procedures.
• Assist in planning and execution of seasonal operations, special events, and high-volume days.

2. Guest Experience & Service Excellence

• Champion a guest-first culture by modeling exceptional service standards.
• Actively engage with guests on the floor to resolve issues, gather feedback, and enhance the overall experience.
• Support implementation of guest satisfaction programs and service quality metrics.
• Ensure a safe, clean, and fun environment across all guest touchpoints.
• Partner with marketing and events teams to deliver engaging guest experiences and promotions.

3. Financial Performance & Cost Control

• Support P&L performance by managing daily revenue drivers and controlling operational expenses.
• Assist in analyzing financial reports to identify trends, opportunities, and cost-saving initiatives.
• Help manage labor scheduling, inventory control, and cost efficiencies across departments.
• Ensure proper use and maintenance of POS, ticketing, and inventory systems.
• Drive initiatives to increase per-cap spending and overall park profitability.

4. Team Leadership & Development

• Lead, coach, and support department managers and supervisors to achieve operational goals.
• Assist in recruiting, hiring, onboarding, and training team members.
• Foster a positive, high-performance culture focused on accountability, teamwork, and guest service.
• Support performance management processes, including goal setting, feedback, and development planning.
• Build bench strength by implementing robust training and development programs across all departments.
• Promote an inclusive and positive work environment with high levels of morale and retention.

5. Facility, Safety & Compliance

• Support oversight of ride safety inspections, maintenance schedules, and facility upkeep.
• Ensure compliance with all local, state, and federal regulations, including safety and labor laws.
• Coordinate with vendors and contractors for repairs, maintenance, and improvements.
• Assist in emergency preparedness planning and staff training.
• Promote a strong culture of safety and risk management throughout the park.

6. Strategic & Administrative Support

• Partner with the General Manager to execute strategic initiatives and operational improvements.
• Assist in budgeting, forecasting, and capital planning processes.
• Monitor key performance indicators and support action planning.
• Step in to lead meetings, reporting, and cross-functional coordination as needed.
• Serve as a liaison between departments to ensure alignment and communication

Qualifications

• 5 years of leadership experience in amusement parks, attractions, hospitality, or high-volume entertainment venues.
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
• Experience in both Attraction Operations and Food & Beverage Operations preferred
• Proven experience in supervising teams and managing daily operations.
• Strong financial acumen with exposure to budgeting, cost control, and revenue management.
• Excellent communication, leadership, and organizational skills.
• Ability to work in a fast-paced, guest-focused environment.
• Flexible schedule, including evenings, weekends, and holidays.

• Experience with POS, ticketing, scheduling, and maintenance systems.
• Knowledge of safety regulations (OSHA, food safety, ride safety standards).
• Bilingual (Spanish/English) is a plus.

Work Environment & Schedule

• Full-time, on-site leadership role requiring flexibility based on park operations.
• High visibility position with significant time spent on the floor supporting team members and guests.
• Requires extended hours during peak seasons, weekends, and holidays.

Benefits

We offer a comprehensive, value-driven benefits package designed to support your health, financial well-being, and work-life balance:

• Competitive salary
• Health, dental, vision, and life insurance
• Short-term and long-term disability
• Paid time off and holidays
• 401(k) retirement plan
• Annual performance reviews
• Employee discounts
• 25% off at Deseo Grande Apartments