Warehouse Shipping Manager

The Warehouse & Shipping Manager owns the full inbound and outbound logistics operation—from receiving raw materials and substrates through order fulfillment, carrier management, and final shipment. This role is responsible for running a safe, accurate, and high-speed warehouse that can scale aggressively during peak periods. The ideal candidate brings deep experience managing high-volume outbound shipping operations, leading multi-shift teams, and successfully navigating peak season ramp-ups, including surge staffing, carrier capacity planning, and SLA performance under pressure.

Responsibilities

Warehouse Operations

• Oversee all inbound receiving, inventory control, material storage, and outbound fulfillment
• Maintain accurate inventory records for substrates, finished goods, packaging materials, and consumables
• Develop, implement, and enforce SOPs for receiving, picking, packing, and shipping processes
• Ensure facility organization, cleanliness, and compliance with safety and OSHA standards at all times

Shipping & Carrier Management

• Own relationships with all carriers (UPS, FedEx, USPS, LTL/freight) and support rate negotiation in partnership with leadership
• Manage daily shipping operations to ensure on-time delivery aligned with client SLAs
• Monitor carrier performance metrics and proactively address service issues
• Maintain proficiency in shipping platforms (e.g., Shippo, ShipStation, EasyPost, or similar systems)

Peak Season & Surge Capacity

• Develop and execute comprehensive peak season operating plans, including staffing models, carrier capacity reservations, and workflow optimization
• Lead onboarding and training of temporary workforce while maintaining safety and accuracy standards
• Build and manage multi-shift schedules to sustain throughput during extended peak periods
• Collaborate closely with Production to align output with fulfillment capacity

Team Leadership

• Manage warehouse leads and associates across multiple shifts
• Establish clear performance expectations and accountability for accuracy, speed, and safety
• Foster a culture of ownership, urgency, and teamwork while maintaining sustainable workloads during peak demand

Cross-Functional Collaboration

• Partner with Production to ensure efficient flow of finished goods from manufacturing to fulfillment
• Provide regular reporting on inventory levels, shipping performance, and operational status
• Support client-specific fulfillment needs, including custom packaging, kitting, and special handling instructions

Required Qualifications

• 5 years of warehouse and/or shipping management experience in high-volume environments (e-commerce, print, 3PL, or similar)
• Demonstrated success managing multi-shift warehouse operations
• Proven experience leading peak or holiday ramp-ups, including temporary staffing, carrier planning, and volume scaling
• Strong knowledge of small parcel and freight carriers, with the ability to optimize shipping costs
• Hands-on experience with warehouse management systems (WMS) and shipping software
• Solid understanding of inventory control processes and cycle counting methodologies
• Working knowledge of OSHA and workplace safety standards

Preferred Qualifications

• Experience with direct-to-consumer (DTC) fulfillment, especially in personalized or photo product environments
• Experience managing third-party logistics (3PL) providers or staffing agencies during peak periods
• Bilingual (English/Spanish)

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.