Senior Computer Technician

Job Title: Senior PC Support Technician

Duration: 12 months (possible extension)

Location: Knoxville, TN 37932

Pay Rate: $35 - $38 hourly on W2

Responsibilities:

Job Brief

• Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
• Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
• Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.

Duties and Responsibilities

• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding MS Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
• Strong customer service skills.
• Must possess advanced critical thinking skills.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.
• Intermediate communication skills are required.
• Ability to evaluate and test emerging technologies.

Qualifications

• An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
• Requires 6-8 years of experience supporting complex end user technologies.
• Experience with operating system installations deployed from MECM (SCCM).
• Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
• Experience with software deployment and endpoint management using Bigfixs preferred.
• Computer certifications from CompTia A , Network , Security are preferred.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.

Competency

Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, MS Office 365, and printers. Ability to work independently.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.