Computer Technology (CIT) Laboratory Technician

Title: Computer Technology (CIT) Laboratory Technician

Number of Positions: 1

Department: School of Technology, Engineering, and Math

Classification: 3 - on campus

Position Summary: The overall purpose of this job is to provide assistance to students in a computer lab environment, assist instructors with specific lab projects, and maintain lab instrumentation and equipment. The CIT laboratory technician is tasked with managing software and hardware infrastructure to support the CIT program in achieving its educational objectives. This position is a technical support role with significant interaction with both faculty and students.

Essential Functions:

40% Provide assistance to instructors in CIT courses that use hands-on hardware/software resources, specifically Programming, Networking, and Cyber Defense courses. This includes maintenance, management, and administration of physical equipment and software for student and instructor use.

20% Modify instructional systems specific to CIT training needs. Assist faculty and students in setting up and regulating lab assignments and special projects, including hardware and software diagnostics and troubleshooting.

10% Determine specifications for equipment needed for student labs and requisition tools, supplies, and software for classrooms and labs. Coordinate with department leadership to find and acquire suitable instructional technology.

15% Administer servers, install new lab equipment, maintain inventory, and configure existing equipment in partnership with the IT department and facility services.

5% Supervise any student lab workers and monitor the acceptable use of CIT lab equipment.

5% Participate in professional development related to the support and maintenance of information technology, especially in a learning environment.

5% Other duties assigned by immediate supervisors in the development of personal, departmental, and divisional objectives.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements:

An Associate of Applied Science in Computer Information Technology or a related field from an accredited institution,

OR

the ability to obtain an Associate of Applied Science in Computer Information Technology or a related field from an accredited institution within (1) year of initial employment date and a minimum of 5 years related work experience,

OR

A high school diploma/GED equivalent and 7 years related work experience with the ability to obtain an Associate of Applied Science in Computer Information Technology or a related field from an accredited institution within (5) years of initial employment date (candidates must take 6 credit hours per academic year).

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills/Abilities:

• Knowledge of hardware, software, networking, and troubleshooting.
• Ability to diagnose and resolve technical issues efficiently.
• Ensures accuracy in equipment setup, maintenance, and system configurations.
• Prioritizes tasks and manages resources effectively.
• Clearly explains technical concepts to non-technical users.
• Quickly learns new technologies and adjusts to changing needs.
• Works well faculty, students, IT, staff, and vendors.
• Provides responsive and user-friendly support.
• Able to engage in the college's mission and values.

Moderate, regular movement around the lab to set up, maintain, or troubleshoot equipment. Tasks may include lifting and transporting computers or peripherals, bending or kneeling to access hardware, and extended periods of standing or walking. Occasionally, heavier lifting or more strenuous physical activity may be needed for equipment installations or reconfigurations.

It would be very difficult to do this job without visual acuity because the position requires the tech to read digital and analog printouts from instrument. It would be difficult to perform this job without the ability to detect colors. The technician must be able to differentiate colors of wiring, cables and electronic parts.

Hazards: Possible like small cuts, muscle strain, or eye strain.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900 companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40 ), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.

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