What are the responsibilities and job description for the Salesforce Analyst position at Dexian?
Job Title: Salesforce Analyst
Location – Plano, TX and Atlanta, GA – onsite hybrid 3 days a week.
MUST be onsite hybrid.
Pay Range: $40-45/hr
WFM Team – manage 400 analyst and 100 queues
Salesforce – Instances – moving people in and out of queues reporting and dashboards.
Queues not operating or functioning correctly
4 years Experience in overall Business Operation Experience and Business Analysis
Minimum 2-3 years’ experience in Salesforce
Salesforce Reporting, Dashboards, Queues = 50%,
Analytics of the data and reporting = 50%
MUST HAVE experience in Case Management instance in Salesforce
MUST have experience in Lighting
MUST have Omni Supervisor
MUST have the ability to work in Salesforce backend and setup trend and troubleshoot.
iBoss – Highly desired not required
50% Salesforce is the main focus on reporting dashboards and reporting, fixing and updating
50% Analyzing and trouble shooting trouble areas or area’s of importance
Higley desired - Workforce is NOT required. However, understanding how case delivery works in Salesforce is a must
MUST HAVE
Experience with Salesforce and generating Salesforce reporting Exceptional attention to detail to ensure data integrity and accuracy in all tasks.
A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment.
Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions.
Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).
Effective communication skills to interact with cross-functional teams and convey information clearly.
Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date.
Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics.
Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution.
Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed.
Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.
Salary : $40 - $45